Polycom DOC2066F manual IVR Properties Welcome Message

MGC Manager User’s Guide - VoicePlus Edition

6.Define the following parameters:

Table 6-12: IVR Properties - Welcome Message

Field/Option	Description
General Welcome	• Message – to be played when the participant first
Message	connects to the conferencing service and enters
	the Entry Queue. The list includes all the audio
	files that were downloaded to the MGC unit’s
	memory for this Message type.
	Add Message File – If you have not downloaded the
	audio files prior to the definition of the Entry Queue
	Service, click the button to download the audio file
	now.
On Hold for	When you select this option, participants are
Operator	automatically placed the on hold when connecting,
Assistance	and wait for the operator to move them to the
	destination conference. While on hold, participants
	hear background music (if this feature is enabled).
	Note: Selecting this option results in the Attended
	status, where the operator’s assistance is necessary
	to connect participants to conferences.

Adding messages to the Entry Queue Service is similar to adding messages to the IVR Service. For more information about adding new messages to the Entry Queue Service, see Defining IVR Software Module Properties, page 6-10, steps 5-8.

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