Polycom DOC2066F manual Defining Recording Functions in IVR Service

MGC Manager User’s Guide - VoicePlus Edition

Defining Recording Functions in IVR Service

For the conferencing MCU, you need to define an IVR Message Service with activated recording messages and DTMF codes.

This step is required only if you are not using the default IVR Service or if your current IVR Service does not include the recording messages.

For a full description of the definition of new IVR Services in MGC Manager, refer to the MGC Manager User’s Guide Volume II, Chapter 2. In this context only the procedures relevant to the ReadiRecorder are described.

To define recording functions for an IVR Service:

1.When defining a new IVR Service in the IVR Service Properties wizard, open the General dialog box and scroll down the list of messages to the recording messages.

2.Select the Recording In Progress message and from the list select the appropriate message file: rcrdconf.aca.

3.Select the Recording Failed message and from the list select the appropriate message file: rcrdfail.aca.

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