Polycom DOC2066F manual Participants Queue Management

MGC Manager User’s Guide - VoicePlus Edition

Participants Queue Management

The Participants Queue window lists all the participants waiting for the operator’s assistance. Participants are automatically added to the Participants Queue in the following circumstances:

•The IVR/Entry Queue Service is set to attended mode (On-hold for Operator assistance) and the operator is required to connect the participant to the conference

•The participant fails to connect to the conference by entering the wrong conference Numeric ID or conference password and waits for the operator’s assistance

•The participant requests Operator’s Assistance during the On Going Conference

•The participant is placed on hold

The Participants Queue provides robust tools for the operator to manage participants waiting for assistance. The Participants Queue is organized in one list. Participants waiting in the Participants Queue can be listed in the Status pane, or in a separate window. This enables you to list the On Going Conferences in the Status pane while assisting the participants waiting in the Participants Queue.

The Participants Queue management options are available only if an Operator conference is active and running on the MCU.

The main working tool is the Attended Participant dialog box that opens when a participant is being attended by the operator. This dialog box enables the operator to enter the participant name, general information, indicate the participant status (VIP yes/no), change the listening or broadcasting volume and move the participant to the destination conference (Home conference). The Attended Participant dialog box also provides tools to easily search filter the list of On Going Conferences for the appropriate destination conference, create a new On Going Conference, start an existing Meeting Room, and place a participant on hold. When moving the participant to the destination conference, the next participant waiting in the Participants Queue can be automatically moved to the Operator conference (to the Attended stage) speeding up the operator’s work.

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