Polycom DOC2066F manual VoicePlus Overview

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VoicePlus Overview

VoicePlus is the conferencing system of the Polycom MCU that enables Audio Only conferencing. The VoicePlus system includes special features such as the Interactive Voice Response (IVR) functionality, chairperson blast dial-out to multiple pre-defined participants, chairperson and participant DTMF code control of conferences, voting and Question & Answer management, Ad Hoc Auto Cascading, VTX 1000 Resource allocation and more.

Touch-tone commands, MGC Manager and Web controls are the tools that are used to manage both Audio Only conferences and participants and the part of the video bridge that handles Audio Only and IVR functionality in both Audio Only and Video conferencing.

The VoicePlus system uses voice prompts to guide participants to their appropriate conferences. These prompts can be customized to enable multi- lingual support. In Audio Only conference setup, only the functions, operations and icons relevant to this type of conference are displayed in the MGC Manager, while functions and operations relevant to video conferences, such as ATM network connection or video options, are hidden and disabled.

The Polycom VoicePlus conferencing system provides a way to hold meetings with participants at multiple remote sites. It enables end-users to conduct all types of meetings from the office or from the road using a telephone, whether they require a high-level, scheduled, operator-assisted conference or the convenience of on-demand or reservationless meeting.

Audio Only conferences include only Audio participants. In an Audio Only conference, participants can connect to the conference using different network connections: PSTN/ISDN or T1-CAS lines, cellular phones, or VoIP (H.323 or SIP). These conferences allow the use of VoicePlus capabilities.

When the Audio Look and Feel mode is set for the MGC Manager, the video parameters are hidden, but you can still monitor video conferences if they are run on any of the connected MCUs.

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