Polycom DOC2066F manual Attended Participants Dialog Box

MGC Manager User’s Guide - VoicePlus Edition

2.Click Yes to confirm the deletion.

The filter is removed from the Filters list.

The Attended Participants Dialog Box

To connect participants waiting in the Participants Queue to the appropriate conference, the operator must move the participant to the Operator conference (Attend state) to talk to the participant and find out the name or details of the destination conference. In addition the operator usually needs to enter the participant’s general parameters such as name, email, billing information, and more. Once the information is entered and the target conference is identified, the participant is moved to that conference, and the operator moves the next participant in line to the Operator conference.

An active Operator conference must run on the same MCU as the Participants

Queue to be able to assist Participants waiting in the Participants Queue.

To move a participant to the Operator conference:

•In the Participants Queue list (in the Browser pane) or in the Participants Queue window, double-click the icon of the participant you want to move to the Operator conference.

The participant is automatically moved to the Operator conference and the Attended Participant window opens.

Attended participant parameters

Operator options

Conferences list

Action options

7-21