Polycom DOC2066F manual Option Description

Chapter 6 - IVR and Entry Queue Services

Table 6-11: Entry Queue Service - Global Parameters (Continued)

Option	Description
DTMF Delimiter	The interaction between the caller and the system is
	done via touch-tone signals (DTMF codes). Enter the
	key that will be used to indicate a DTMF command
	sent by the participant or the conference chairperson.
	Possible keys are the pound key (#) or star (*).

4.Click Next.

The Welcome Message dialog box opens. This dialog box contains a limited set of options that are identical to those defined in the IVR - Welcome Message dialog box.

If the Entry Queue Service is used in conjunction with an IVR Service and the conference is set to Entry Queue Access, forcing participants to go through both queues when connecting to the conference, will require the participant to hear the Welcome message twice (once in the Entry Queue and the second time in the IVR queue). To avoid hearing the welcome message twice, create an empty welcome message that is two seconds long for the IVR Service. When the participant enters the conference, two seconds of silence will play before the Entry Queue's welcome message.

5.Select Enable Welcome Messages to enable a welcome message when the participant connects to the conference.

If the Enable Welcome Messages option is disabled, the Welcome message is skipped and the participant will hear the next prompt in the Entry Queue menu.

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