Polycom DOC2066F Management Functions Overview, Attended Conferences, Unattended Conferences

Chapter 4 - Operations Performed During On Going Conferences

Management Functions Overview

The MGC Manager operator performs different roles during attended and unattended conferences.

Attended Conferences

On Going attended conferences require an active Operator conference to run on the same MCU as the attended conference. In attended conferences, participants accessing an Entry Queue or an IVR queue are moved to the Participants Queue where they wait for the operator to assist them. The operator’s role during this stage is to use the Participants Queue management tools to move the participants from the Participants Queue to the destination conference. During an On Going Conference, the operator can take part in the conference and perform various tasks, for example assist participants privately; conduct a voting session, manage a Question-and Answer session, place participants on hold, and lock the conference to dial-in participants.For a detailed description of Attended Conferencing, see Chapter 7, “Attended Conferencing” on page 7-1.

Unattended Conferences

In unattended conferences, participants use DTMF codes in response to menu-driven voice prompts and in this way are guided to the conference. Unless there is a problem in the connection or the participant did not enter the correct conference Numeric ID or password, operator intervention is not required. In unattended conferences the operator usually leaves the management of the conference to a designated participant, usually the chairperson/meeting organizer. The conference chairperson can perform certain operator’s functions, such as start a voting session, control the Q&A session, mute incoming parties, place the conference on hold and lock or unlock the conference.

All chairperson functions can be performed either via the WebCommander interface or using DTMF codes from the participant’s endpoint.

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