Chapter 6 - IVR and Entry Queue Services

Table 6-8: IVR Service Properties - Operator Assistance (Continued)

Field/Option

Description

 

 

Enable Operator

Select this check box to allow the operator to assist the

Assistance on

participant once the participant has failed to enter the

Password

correct conference password in all the allowed attempts.

Failure

When this check box is cleared, the participant will be

 

disconnected from the conference when failing to enter

 

the correct conference password after hearing the

 

disconnection message.

 

 

If no file was downloaded for a Message Type, click Add Message File to download the appropriate audio file to the MGC unit’s memory, see page 6-9, Defining IVR Software Module Properties, steps 5-8.

19.Click Next.

The Roll Call dialog box opens.

6-30

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Polycom DOC2066F manual Click Next Roll Call dialog box opens