Polycom DOC2066F Managing Question-and-Answer Sessions, Controlling Q&A Queues with the Toolbar

MGC Manager User’s Guide - VoicePlus Edition

Managing Question-and-Answer Sessions

The Question-and-Answer (Q&A) session provides a method of organizing the participants questions or comments during a lecture or a large conference.

During a typical large conference or lecture, all participants excluding the lecturer or the main speaker, are muted by the system. A participant who wants to ask a question or comment on the subject being discussed, presses the appropriate code on the DTMF input device (the default code is *22) to enter the Q&A queue. Participants queue in the order in which they have requested to ask a question.

You can also place participants in the Q&A queue from the MGC Manager application using the Q&A toolbar.

Once the participant is in the Q&A queue, you can select them to ask the question or let the next participant in line ask the question. If the participant is muted by the MCU, for example in the Exclusive Speaker mode, you have to unmute the participant before you let him or her ask the question.

You can stop the questioner any time during the question, or you can end the current Q&A session by selecting the appropriate function in the MGC Manager application. The chairperson can end the Q&A session using the appropriate code on the DTMF input device.

You can also end the session by clearing the Q&A queue.

You can change the position of the participants in the queue, moving a selected participant’s position up or down the queue or to the first or last position in the queue.

•A Q&A session requires the use of a DTMF input device.

•The Q&A session managing options are applicable only to conferences with an assigned IVR Service running on an Audio+ card.

Controlling Q&A Queues with the Toolbar

You can easily manage the Q&A queues using the dedicated toolbar. Enable this toolbar by clicking a participant icon in an On Going Conference or by clicking the icon of a participant waiting in the Q&A queue.

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