Polycom DOC2066F manual Unattended Conference

MGC Manager User’s Guide - VoicePlus Edition

Assistance option. When selected, callers must wait for the operator to connect them to the conference.

In IVR-enabled conferences, in both Attended and Unattended modes, the participants or meeting organizer can control certain aspects of the conference. Operator assistance is available upon request.

Unattended Conference

An unattended conference is usually a reservationless conference that is started by the first participant who connects to the conference. This type of conference is set up once, to be activated by the participants when required. Although an operator is not needed for this conference, one can be on hand. In an unattended conference, it is the conference chairperson who controls all features and functions of the conference either by means of the touch-tone telephone, another DTMF input device or through the Internet using the WebCommander application. Conference participants can perform simple operations (such as muting or unmuting their lines or modifying their volumes) from their touch-tone telephone or DTMF input device. Actions that can be performed by the participants or the chairperson, are defined in the IVR Service that is assigned to that conference.

Attended Conference

An attended conference is an Operator Assisted conference. It is a service designed usually for large conferences that require the personal touch. In the attended conference, the connection to the conference is controlled by the operator and, in many instances, the operator also takes part in the On Going Conference. In many attended conferences, the name and the telephone numbers of each dial-out participant are given to the operator at the time the reservation is made. This information is used to define the participants prior to the conference start in the MGC Manager or the WebCommander applications. Using the enhanced tools for attended participants, the operator or coordinator organizes the conference call, makes sure all invited participants are on hand, calls the participants then sees to it that the conference proceeds according to plan. If the Entry Queue Service assigned to the Entry Queue used for conference access is set to Attended mode (On Hold for Operator Assistance), when the participants connect to the Entry Queue, they are automatically moved to the Participants Queue where they wait for the operator to connect them to the conference.

In the same way, an IVR Service can be configured to Attended mode. Then all participants connecting to the conference are automatically moved to the

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