Polycom DOC2066F manual General Monitoring

Chapter 3 - Monitoring On Going Conferences

General Monitoring

Monitoring a conference enables you to keep track of its participants and its progress. When monitoring a conference, you can check whether all its participants are correctly connected and whether errors and faults have occurred.

The MGC Manager allows operators to monitor several On Going Conferences simultaneously. Conference chairpersons can monitor only the conference to which they are connected by using the WebCommander application.

You can use the MGC Manager to monitor both unattended and attended conferences. Participants in unattended conferences usually connect to a conference without the operator’s assistance. In an unattended conference with an assigned IVR Service, operations are performed using DTMF codes and/or are managed by the chairperson of the conference. Unattended participants can be in two states: Greeting and Conferencing.

In attended conferences, the connection to the conference is controlled by the Operator. In this mode, the participants are moved from one stage to another by the operator using one of the following methods:

•interactive drag-and-drop

•using the right-click pop-up menu

•using the Participants Queue window

For detailed description of attended Audio Only conferences, see Chapter 7, “Attended Conferencing”.

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