Manuals / Polycom / Computer Equipment / Webcam

Polycom DOC2066F manual IVR and Entry Queue Services

Models: DOC2066F

1 382

Download 382 pages 25.42 Kb

<>

Install Password Default Reservation Templates Conference Indicators Direct Dial-In Access System Setup Command Shortcut Key Function Settings Parameters IVR and Entry Queue Services Click Update Remark

Page 302

Chapter 6 - IVR and Entry Queue Services

6-62

Page 301 Page 303

Image 302

Polycom DOC2066F manual IVR and Entry Queue Services

Page 301 Page 303

Related pages All Service page Before YOU Call for Service for Haier HMC1035SESS Is Your LP in Good and Serviceable CONDITION? for Mustang Survival MD3095 Missing service check on for Lexmark 5021-0XX Technical Service & Support Nationwide for Miele M-Nr 09 798 370 Service and Repair for Radio Shack 20-164 Solution 7 Contact HP support for service for HP C4342 Contact your local Lincoln Authorized Field Service Facility for Lincoln Electric SP-255 Assistance or Service for Whirlpool GY395LXGB0 Roberts Radio Technical Services Department for Roberts Radio CR9935 Service for American Standard 6801 Series What are the essential checks for the machine operation in the 127.28875 model? Explore here

Contents

MGC Manager Catalog No. DOC2066F Version Page Page Table of Contents Monitoring On Going Conferences Operations Performed During On Going Conferences Meeting Rooms and Entry Queues IVR and Entry Queue Services Table of Contents VoicePlus Overview About the MGC Manager User’s Guide VoicePlus Edition VoicePlus Main Features Security features System Requirements VoicePlus Commands Shortcut Keys Prerequisites Ctrl + O Command Shortcut Key FunctionCtrl + N Ctrl + C Ctrl + M Ctrl + RCtrl + T Ctrl + U F11 User’s Guide ConventionsF10 F12 VoicePlus Overview Audio Look & Feel To set the MGC Manager to Audio Look & Feel Reservation Templates Default Reservation TemplatesAudio Only Conferences Reservations in Database Window Display the Reservations Database window MGC Manager User’s Guide VoicePlus Edition Connecting to an On Going Conference Undefined Dial-in Isdn Participants Undefined Dial-in H.323 Participants VoicePlus Overview About Conferences Conference Scheduling Methods Reservations Attended and Unattended ConferencesOn Going Conferences Unattended Conference Conference Types Participants Queue IVR and Entry Queue Services MCU Configuration and Audio Only Conferences Participant Roles Dial-out Participant Participant Connection to ConferenceDial-in Participant Direct Dial-In Access Network Entry Queue Access Dial-in connection via Entry Queue with Numeric ID IVR Access Conference Access for Dial-out Participants Standard with IVR Service Meeting Room with IVR Service Defining New On Going Audio Conferences To define an On Going Audio Only Conference MGC Manager User’s Guide VoicePlus Edition General Properties Field/Option Description MCU Entry Queue Number, or any other required information Properties and is also saved to the CDR file as part Settings Parameters General Settings Basic Encryption Undefined dial-in participants can connect only if General Settings Advanced Between the VTX 1000 and the conference is Through the WebCommander Media Settings Basic Unit Participants To add participants to a conference Conference Properties Participants Click the Add Participant button Click the Delete Participant button Defined as well as undefined participants To list participants from the database To add participants from the User Template file To enable recording for an On Going Conference Recording Completing the Conference Definition Resolving Scheduling Conflicts Connection Type Conflict Criteria Participants Scheduling Conflicts Table To resolve the scheduling conflicts for participants Participants Scheduling Conflicts table, select an action Listing On Going Conferences To view the On Going Conferences Scheduling a New Reservation To schedule a new Reservation Define the following parameters Conference Properties Settings dialog box appears Conference Properties Meet Me Per Conf dialog box appears Defining Recurrent Reservations To define the recurrence parameters for the reservation Reservation Recurrence Settings End After number of Occurrences Specify Displaying the List of Reservations in the Status Pane Listing ReservationsTo view the Reservations list in the Browser pane Conference End Time Alert dialog box opens End of Conference ReminderTo define the End of Conference Reminder Defining Participant Properties To define a new participant Participant Properties Identification dialog box opens ISDN/PSTN/T1-CAS Participant Definition 10 ISDN/PSTN/T1-CAS Properties and Identification Dialog Box 9SalesExtp345p222p Audio at connection time is set to 5. One movement VIP Optional Click the Advanced tab Abbreviated Taken from Service. These options International Network Specific Subscriber AGC IP H.323 and SIP Participant Definition SIP Only Only Defaults and loaded to the MGC Manager VIP, to distinguish participants who require special IP Participant Properties Advanced dialog box opens Auto Gain Control AGC mechanism regulates Participant for a Reservation template in the User Simple Dial-in Using the IP Card Address Dialing-in from an H.323 Endpoint Advanced Dial-in H.323 Participant Advanced Dial-in Listing Participants Monitoring On Going Conferences General Monitoring Click the On Going Conferences icon Listing On Going Conferences in the Status PaneTo view On Going Conferences in the Status pane Column Name Description Operator Conference the name General Conference and Participant Monitoring Monitoring On Going Conferences Conference Indicators Column Icon Indication Description Name Participant Indicators Participant or a chairperson Also displayed in the Status pane. The possible statuses Resources currently installed ISDN/T1 Audio Indicates whether the participants audio is connected Information is cleared when the participant begins to speak These statuses are primarily used in attended conferences Participant’s Audio Status Participant Monitoring Filter dialog box opens Monitor FilterExpand the On Going Conferences list 5Monitored Participant Statuses Filtering Option Description To toggle between automatic and manual monitoring Secure Conference ModeAutomatic Monitoring of Conferences Icon Indication Description Audio Tones Noisy Line Detection Mechanism and Automatic Muting To view the parameters of an On Going Conference Participants QueueConference Level Monitoring Conference Properties General dialog box opens Conference Properties Scheduler dialog box opens Conference Properties Ongoing State dialog box opens You can view the following parameters Field/Option Description Participant Level Monitoring Monitoring ISDN/Telephone Participants Participants Properties Identification dialog box opens Isdn Participant Properties Identification Participant Properties Connection Info1 dialog box opens Isdn Network Service configuration Participant Properties Connection Info2 dialog box opens Attending Participant Properties Resource Details dialog box opens Resource Details Net Resources Participant Properties Disconnection Cause dialog box opens Participant Hang Up The participant Participant’s Properties Identification dialog box appears Checking the Status of VoIP ParticipantsTo monitor the status of VoIP participant Click the Connection Info1 tab Name Indicates the participant’s name User Defined 14 VoIP Participant Properties Connection Info1 Click the Connection Info2 tab 15 VoIP Participant Properties Connection Info2 Participant Properties H245 tab opens 16 VoIP Participant Properties H245 H.323 Participant Properties Disconnection Cause tab opens Video Operations Performed During On Going Conferences Unattended Conferences Management Functions OverviewAttended Conferences Conference Level Operations Participant and Conference Level OperationsParticipant Level Operations Operations Performed During On Going Conferences To establish a dial-out connection Participant Level OperationsMaking Dial-Out Connections Changing Participant Connection Types Dial-In/Dial-Out To toggle between Connection Types Disconnecting Participants from Conferences To disconnect a participant To name a Meet Me dial-in participant Naming Undefined Dial-in ParticipantsTo delete a participant Right-click the participant icon, and then click Properties Changing the Disconnected Participant’s Properties To move participants using the right-click menu Moving a Participant from one Conference to Another Designating an Exclusive Speaker Changing Participant’s Status to Conference Chairperson To change a participant’s status to conference chairperson To revert the chairperson’s status to regular participant Designating a VIP Participant To designate a participant as a VIP Adjusting Participant’s Broadcasting and Listening Volume To revert the VIP status to regular participant Muting and Unmuting Participant’s Audio Using the participant right-click menu To mute/un-mute participant’s audio From the Participant Properties dialog box Participants Properties Connection Info2 dialog box opens Enabling/Disabling Auto Gain Control AGC Modifying the Participant’s User Defined Properties Conference Level Operations Adding New Participants to a Conference From the Conference toolbar Using the Conference right-click menuParticipant Properties dialog box opens From the Conference Properties dialog box Conference Properties Participants dialog box opens MGC Manager User’s Guide VoicePlus Edition Operations Performed During On Going Conferences MGC Manager User’s Guide VoicePlus Edition To activate the Mute Meet Me Parties feature Muting Dial-In Participants Upon Connection To cancel the Mute Meet Me Parties feature To enter and save a remark during an On Going Conference Click Update RemarkAdding Remarks During an On Going Conference Locking and Unlocking a Conference Using the Conference toolbar To lock and unlock an On Going Conference From the Conference Properties dialog box Operations Performed During On Going Conferences Managing Question-and-Answer Sessions Controlling Q&A Queues with the Toolbar Q&A toolbar contains the following buttons Function Button Description MGC Manager User’s Guide VoicePlus Edition Operations Performed During On Going Conferences Changing Participant’s Position in Q&A Queue To change the participant’s position in the Q&A queue Ending Participant Questions Removing Participants from the Q&A Queue To remove a participant from the Q&A queue Managing Voting Sessions To end the Q&A session and clear the queue Conducting a Voting Session To manage a voting session conference Command buttons let you select optional operations Click Start Voting Choices Voting Results Parameters Viewing and Saving Voting Results To view voting results To save the voting results file Placing a Conference On Hold To view the voting results file To place an On Going Conference On Hold MGC Manager User’s Guide VoicePlus Edition Modifying Conference General Parameters To modify the conference general parameters Open the Conference Properties dialog box Changing the Conference DurationTo manually extend an On Going Conference Ending a Conference before its Scheduled Termination Time To manually terminate a conference manually Reservation Properties dialog box opens Rescheduling Conference ReservationsTo reschedule a conference reservation Deleting Recurring Reservations To delete a single recurring reservation To delete all recurring reservations Using the Recurrent Reservation right-click menuUsing the Reservations right-click menu Printing Conference Data To print details of a single conference MGC Manager User’s Guide VoicePlus Edition Operations Performed During On Going Conferences To print details of all On Going Conferences or Reservations Managing Conferences Using Dtmf Codes Dtmf Guidelines Secure conference New voting session Enable Roll Call Service Dtmf Codes dialog box. The same Override Mute All But Me Unmute and Return to Conference Using Dtmf Codes in Cascading Conferences Modifying Conference and Chairperson Passwords User Action IVR Message To invite participants to join the conference Request Dtmf Help MenuDialing Out to Invite Participants Invite Session Chairperson Initiated Blast Dial-out Roll Call Guidelines Managing Secure Mode ConferencesRoll Call Operation Default Description Code Operations Performed During On Going Conferences Meeting Rooms and Entry Queues Meeting Rooms Entry Queues MGC Manager User’s Guide VoicePlus Edition Defining a New Audio Only Meeting Room To define a new Meeting Room Click the Settings tab Click the Meet Me Per Conf tab Plus Click the plus To define Meet Me ISDN/T1-CAS Services Option Description To assign the H.323 Service Prefix to the conference Field/Option Parameter To view the Meeting Rooms list in the Status pane Listing Meeting RoomsTo view the Meeting Rooms list in the Browser pane Meeting Rooms and Entry Queues Defining a New Audio Only Entry Queue To define a new Audio Only Entry Queue Entry Queue Properties dialog box opens To automatically assign the Numeric ID Ad Hoc Conferencing and External Enabling Encryption for Entry Queues To manually assign Dial-in numbers to the Entry Queue To view the list of Entry Queues in the Browser pane Listing Entry QueuesDialing in to an Entry Queue To view the list of Entry Queues in the Status pane Participant MGC Manager User’s Guide VoicePlus Edition Meeting Rooms and Entry Queues IVR and Entry Queue Services Conference Access Directly Operations Performed Using IVR Services IVR/Entry Queue Stages Dtmf Enabled Action Permission Using Roll Call Admittance during a Roll Call Using SilenceITConference On Hold No Other Participants Indication Enabling SilenceIT Audio File Conversion IVR RequirementsHardware To define the IVR Properties Expand the MCU Configuration treeDefining IVR Software Module Properties To download Audio Message files Message Message Type Description Category Conference when performing various operations, such as Roll Call option is enabled for a conference Been detected as noisy and has MGC Manager User’s Guide VoicePlus Edition To define a new IVR Message Service Setting IVR Message ServicesDefining a New IVR Message Service IVR Service Properties Global To determine if the system should request MGC Manager User’s Guide VoicePlus Edition IVR Service Properties Welcome Message Select the appropriate audio files and options Click Next Conference Password dialog box opens IVR Service Properties Conference Password Field/Option Description Message Type Message Description To end and cannot be extended Anytime Participant Menu IVR Service Properties Operator Assistance Click Next Roll Call dialog box opens From the drop-down list, select the appropriate audio file Roll Call Description Message Roll Call Description Message SilenceIT Description Message Noise detection level and return to the conference MGC Manager User’s Guide VoicePlus Edition Listing IVR Message Services To list the IVR Message Services Setting an IVR Message Service as Default To select the default IVR Service Modifying IVR Message Service Properties To modify the properties of an IVR Service Assigning IVR Services to Conferences To assign an IVR Service to an Audio Only conference Defining a New Entry Queue Message Service To set the new Entry Queue Message Service Entry Queue Message Service dialog box opens IVR Option Description 12 IVR Properties Welcome Message 13 Entry Queue Properties Conference ID ID or password 14 IVR Properties Operator Assistance Messages Assigning Entry Queue Services to an Entry Queue Connecting to a Conference from an Entry Queue Viewing the Audio Messages Status To view the status of the audio messages Messages Occupancy pane shows To print the list of Dtmf codes Expand the IVR Message Services treePrinting IVR/DTMF Codes IVR and Entry Queue Services Default IVR Prompts and Messages Message Type Message Text File Name PINRQST.ACA NEWINVLD.ACA SELFMUTE.ACA LDRHP1A.ACA PRTCHP.ACA INVITHP.ACA NAMERCRD.ACA SLNRTMUT.ACA IVR and Entry Queue Services Attended Conferencing Attended Conferencing Requirements for an Attended Conference Entity Description Wait for operator Assistance Defining an Operator Conference To define an On Going Operator conference Conference Properties Settings dialog box opens Conference Properties Participants dialog box opens Attended Conferencing Setting the Entry Queue to Attended Mode Setting the Conference Connection to Attended Mode Participants Queue Management Column Description Listing Participants in the Participants Queue WindowTo display the Participants Queue window From the conference to the Participants Queue or Button Function Description Participants Queue ToolbarParticipant Queue Filter Toolbar Using Participants Queue Filters To define Participants Queue filters in the Database Click the Participants Queue Filter button Participants Queue Filter dialog box opens Participant Status in Participants Queue Dial-In Numbers Field/Option Description Public Filter Name Field/Option Description ActionsFilter Name To delete a filter To use filtersTo modify a filter Attended Participants Dialog Box To move a participant to the Operator conference Field/Option Description Attended Participant Field/Option Description Operator Conferences Ongoing meetings + 12h reservations All Ongoing Meetings + 12h + MRs Actions VIP + Requested Help + Time Participants Automatically moved to the Operator conference for Move To Home Conf To connect a participant to his/her destination conference To move a participant to the Home conference MGC Manager User’s Guide VoicePlus Edition To place a participant On Hold To join a conference as operator To end the Join state of the operator Selecting the Participants to Manage Browser, Status, and Monitor pane, On Going Conference list MGC Manager User’s Guide VoicePlus Edition Performing Operations using the Right-Click Menu Moving a Participant to the Operator Conference Moving a Participant to the Home Conference Using the To Home Conference option in the right-click menu Using the Move option in the right-click menu Placing a Participant On Hold To place a participant on Hold in the Operator conference MGC Manager User’s Guide VoicePlus Edition Performing Operations Using the Participants Queue Toolbar Button Operation Performing Operations Using Shortcut Keys To drag and drop a participant to the Operator conference Moving a Participant InteractivelyMoving Multiple Participants to the Home Conference To drag and drop a participant to the Home conference Using the Participants Queue toolbar Attended Conferencing Recording System Setup Recording Recording System Setup Procedures Conferencing MCU Setup ReadiRecorder to ReadiRecorder Setting up Recording for Conferences Defining a Recording Link To define a new recording link Isdn Alias and Recording Service Name The H.323 URL ID Defining Recording Functions in IVR Service To define recording functions for an IVR Service Default service Conference Properties Recording dialog box opens To enable recording for a conferenceEnabling Recording for a Conference Recording Conference Properties- Participants dialog box opens To enable recordingRecording with MCU Version Recording From Prairie Systems Recording and Playback Using Prairie SystemsFrom the Conferencing Service Defining a Recording Port Participant To define a dial-out recording port MGC Manager User’s Guide VoicePlus Edition Participant Properties Advanced dialog box opens To record a conference To stop recording To initiate a playback of a Prairie recording To modify the ReadiRecorder system.cfg SysConfig system.cfg dialog box opensModifying System.cfg Audio Plus External DB General Recording Conferencing MCU system.cfg flags Immediately, that is Recording Appendix a Glossary Abbreviation Explanation Term BAS CAS Procedures and describes network maintenance functions LAN Pots WAN Appendix a Glossary

Top Page Image Contents