Polycom DOC2066F manual Entry Queue Message Service dialog box opens, Ivr

MGC Manager User’s Guide - VoicePlus Edition

The Entry Queue Message Service dialog box opens.

This dialog box enables you to define the general parameters of the Entry Queue Service.

3.Define the following parameters:

Table 6-11: Entry Queue Service - Global Parameters

Option	Description
Entry Queue	Type the name of the Entry Queue Message Service.
Service Name
Language for	Select the language in which the Audio Messages and
IVR	prompts will be heard. The Languages are defined in
	the IVR Properties dialog box.
External Server	Select Conference NID to verify the conference
	Numeric ID with an external database application.
	Select None to disable the external database
	validation process.
Number of User	Enter the number of times the user is able to respond
Input Retries	to each menu prompt before the participant is
	disconnected from the IVR system or waits for the
	Operator’s assistance.
Timeout for User	Enter the duration in seconds that the system waits for
Input	input from the participant before it is considered as an
	input error.

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