MGC Manager User’s Guide - VoicePlus Edition

25.Select the SilenceIT options and voice messages.

lThe following table summarizes the SilenceIT options:

Table 6-10: IVR Service Properties - SilenceIT Messages

SilenceIT

Description

Message

 

 

 

SilenceIT Menu

Select the message played when a participant is

 

automatically muted by the MCU. It notifies

 

participants that the line has been muted and

 

indicates which DTMF code they should enter to

 

listen to the available options. The default voice

 

message is: “Your line has been muted due to a

 

noisy line. For list of available options, press 9.”

 

Note: This message is mandatory.

 

 

Unmute and Return

Select the message that indicates which DTMF code

to Conference

participants should enter to return to the conference

 

unmuted. The default voice message is: “Press 1 to

 

unmute and return to the conference.”

 

Note: This message is mandatory.

 

 

Return to the

(Optional) Select this check box to enable the option

Conference Muted

to return to the conference muted. Then select the

 

message indicating the DTMF code to use.

 

The default voice message is: “Press 2 to return to

 

the conference muted.”

 

 

Unmute Reminder

Select the message that indicates which DTMF code

 

to enter to unmute the participant’s line once they

 

return to the conference muted. This message is

 

played once, as a reminder when the participant has

 

selected to return to the conference muted.

 

The default voice message is: “Press #, 6 at any time

 

to unmute your line.”

 

Note: This message is enabled when the Return to

 

the Conference Muted check box is selected.

 

 

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Polycom DOC2066F manual SilenceIT Description Message