Polycom DOC2066F manual IVR Properties Operator Assistance Messages

Chapter 6 - IVR and Entry Queue Services

Table 6-14: IVR Properties - Operator Assistance Messages

Field/Option	Description
Operator	Select the audio file to be played to the participant
Assistance	when:
Indication	• The participant requested help.
Message	• The participant entered an incorrect conference
	password.
	• The On Hold for Operator Assistance option is
	selected in the IVR - Welcome Message dialog box.
Disconnection	If the Enable Operator Assistance on Password Failure
Message	option is disabled, select the audio file to be played
	when the participant enters an incorrect password and
	is to be disconnected from the conference.

12.Select the Enable Operator Assistance on Failure check box to enable operator assistance when the participant fails to correctly access the conference. When this option is cleared, a participant who failed all password attempts will be automatically disconnected from the conference, after hearing the disconnection message.

13.Click Finish to complete the Entry Queue Service definition.

The new Entry Queue Service is added to the IVR Message Services list.

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