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Polycom DOC2066F manual MGC Manager

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Install Password Default Reservation Templates Conference Indicators Direct Dial-In Access System Setup Command Shortcut Key Function Settings Parameters IVR and Entry Queue Services Click Update Remark

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MGC Manager

User’s Guide

VoicePlus Edition, Version 7.5

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Polycom DOC2066F manual MGC Manager

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Contents

MGC Manager Catalog No. DOC2066F Version Page Page Table of Contents Monitoring On Going Conferences Operations Performed During On Going Conferences Meeting Rooms and Entry Queues IVR and Entry Queue Services Table of Contents VoicePlus Overview About the MGC Manager User’s Guide VoicePlus Edition VoicePlus Main Features Security features System Requirements Prerequisites VoicePlus Commands Shortcut Keys Ctrl + N Command Shortcut Key FunctionCtrl + O Ctrl + C Ctrl + T Ctrl + RCtrl + M Ctrl + U F10 User’s Guide ConventionsF11 F12 VoicePlus Overview To set the MGC Manager to Audio Look & Feel Audio Look & Feel Audio Only Conferences Default Reservation TemplatesReservation Templates Reservations in Database Window Display the Reservations Database window MGC Manager User’s Guide VoicePlus Edition Undefined Dial-in Isdn Participants Connecting to an On Going Conference Undefined Dial-in H.323 Participants VoicePlus Overview Conference Scheduling Methods About Conferences On Going Conferences Attended and Unattended ConferencesReservations Unattended Conference Participants Queue Conference Types IVR and Entry Queue Services MCU Configuration and Audio Only Conferences Participant Roles Dial-in Participant Participant Connection to ConferenceDial-out Participant Network Direct Dial-In Access Entry Queue Access Dial-in connection via Entry Queue with Numeric ID IVR Access Standard with IVR Service Meeting Room with IVR Service Conference Access for Dial-out Participants To define an On Going Audio Only Conference Defining New On Going Audio Conferences MGC Manager User’s Guide VoicePlus Edition Field/Option Description General Properties MCU Entry Queue Number, or any other required information Properties and is also saved to the CDR file as part Settings Parameters Encryption General Settings Basic Undefined dial-in participants can connect only if Between the VTX 1000 and the conference is General Settings Advanced Through the WebCommander Media Settings Basic Unit Participants To add participants to a conference Conference Properties Participants Click the Delete Participant button Click the Add Participant button Defined as well as undefined participants To list participants from the database To add participants from the User Template file Recording To enable recording for an On Going Conference Completing the Conference Definition Connection Type Conflict Criteria Resolving Scheduling Conflicts Participants Scheduling Conflicts Table Participants Scheduling Conflicts table, select an action To resolve the scheduling conflicts for participants To view the On Going Conferences Listing On Going Conferences To schedule a new Reservation Scheduling a New Reservation Define the following parameters Conference Properties Meet Me Per Conf dialog box appears Conference Properties Settings dialog box appears To define the recurrence parameters for the reservation Defining Recurrent Reservations Reservation Recurrence Settings End After number of Occurrences Specify To view the Reservations list in the Browser pane Listing ReservationsDisplaying the List of Reservations in the Status Pane To define the End of Conference Reminder End of Conference ReminderConference End Time Alert dialog box opens To define a new participant Defining Participant Properties Participant Properties Identification dialog box opens ISDN/PSTN/T1-CAS Participant Definition 10 ISDN/PSTN/T1-CAS Properties and Identification Dialog Box 9SalesExtp345p222p Audio at connection time is set to 5. One movement VIP Optional Click the Advanced tab International Network Specific Subscriber Abbreviated Taken from Service. These options AGC IP H.323 and SIP Participant Definition SIP Only Only Defaults and loaded to the MGC Manager VIP, to distinguish participants who require special IP Participant Properties Advanced dialog box opens Auto Gain Control AGC mechanism regulates Participant for a Reservation template in the User Dialing-in from an H.323 Endpoint Simple Dial-in Using the IP Card Address Advanced Dial-in H.323 Participant Advanced Dial-in Listing Participants Monitoring On Going Conferences General Monitoring To view On Going Conferences in the Status pane Listing On Going Conferences in the Status PaneClick the On Going Conferences icon Operator Conference the name Column Name Description General Conference and Participant Monitoring Monitoring On Going Conferences Column Icon Indication Description Name Conference Indicators Participant Indicators Participant or a chairperson Also displayed in the Status pane. The possible statuses Resources currently installed ISDN/T1 Audio Indicates whether the participants audio is connected Information is cleared when the participant begins to speak These statuses are primarily used in attended conferences Participant’s Audio Status Expand the On Going Conferences list Monitor FilterParticipant Monitoring Filter dialog box opens Filtering Option Description 5Monitored Participant Statuses Automatic Monitoring of Conferences Secure Conference ModeTo toggle between automatic and manual monitoring Icon Indication Description Audio Tones Noisy Line Detection Mechanism and Automatic Muting Conference Level Monitoring Participants QueueTo view the parameters of an On Going Conference Conference Properties General dialog box opens Conference Properties Scheduler dialog box opens You can view the following parameters Conference Properties Ongoing State dialog box opens Field/Option Description Participant Level Monitoring Participants Properties Identification dialog box opens Monitoring ISDN/Telephone Participants Isdn Participant Properties Identification Participant Properties Connection Info1 dialog box opens Isdn Network Service configuration Participant Properties Connection Info2 dialog box opens Attending Resource Details Participant Properties Resource Details dialog box opens Net Resources Participant Properties Disconnection Cause dialog box opens Participant Hang Up The participant To monitor the status of VoIP participant Checking the Status of VoIP ParticipantsParticipant’s Properties Identification dialog box appears Name Indicates the participant’s name User Defined Click the Connection Info1 tab 14 VoIP Participant Properties Connection Info1 Click the Connection Info2 tab 15 VoIP Participant Properties Connection Info2 Participant Properties H245 tab opens 16 VoIP Participant Properties H245 H.323 Participant Properties Disconnection Cause tab opens Video Operations Performed During On Going Conferences Attended Conferences Management Functions OverviewUnattended Conferences Participant Level Operations Participant and Conference Level OperationsConference Level Operations Operations Performed During On Going Conferences Making Dial-Out Connections Participant Level OperationsTo establish a dial-out connection To toggle between Connection Types Changing Participant Connection Types Dial-In/Dial-Out To disconnect a participant Disconnecting Participants from Conferences To delete a participant Naming Undefined Dial-in ParticipantsTo name a Meet Me dial-in participant Right-click the participant icon, and then click Properties Changing the Disconnected Participant’s Properties Moving a Participant from one Conference to Another To move participants using the right-click menu Designating an Exclusive Speaker To change a participant’s status to conference chairperson Changing Participant’s Status to Conference Chairperson To revert the chairperson’s status to regular participant To designate a participant as a VIP Designating a VIP Participant To revert the VIP status to regular participant Adjusting Participant’s Broadcasting and Listening Volume Muting and Unmuting Participant’s Audio To mute/un-mute participant’s audio Using the participant right-click menu Participants Properties Connection Info2 dialog box opens From the Participant Properties dialog box Enabling/Disabling Auto Gain Control AGC Modifying the Participant’s User Defined Properties Adding New Participants to a Conference Conference Level Operations Participant Properties dialog box opens Using the Conference right-click menuFrom the Conference toolbar From the Conference Properties dialog box Conference Properties Participants dialog box opens MGC Manager User’s Guide VoicePlus Edition Operations Performed During On Going Conferences MGC Manager User’s Guide VoicePlus Edition Muting Dial-In Participants Upon Connection To activate the Mute Meet Me Parties feature To cancel the Mute Meet Me Parties feature Adding Remarks During an On Going Conference Click Update RemarkTo enter and save a remark during an On Going Conference Locking and Unlocking a Conference To lock and unlock an On Going Conference Using the Conference toolbar From the Conference Properties dialog box Operations Performed During On Going Conferences Controlling Q&A Queues with the Toolbar Managing Question-and-Answer Sessions Function Button Description Q&A toolbar contains the following buttons MGC Manager User’s Guide VoicePlus Edition Operations Performed During On Going Conferences To change the participant’s position in the Q&A queue Changing Participant’s Position in Q&A Queue Ending Participant Questions To remove a participant from the Q&A queue Removing Participants from the Q&A Queue To end the Q&A session and clear the queue Managing Voting Sessions To manage a voting session conference Conducting a Voting Session Command buttons let you select optional operations Choices Click Start Voting Voting Results Parameters To view voting results Viewing and Saving Voting Results To save the voting results file To view the voting results file Placing a Conference On Hold To place an On Going Conference On Hold MGC Manager User’s Guide VoicePlus Edition To modify the conference general parameters Modifying Conference General Parameters To manually extend an On Going Conference Changing the Conference DurationOpen the Conference Properties dialog box To manually terminate a conference manually Ending a Conference before its Scheduled Termination Time To reschedule a conference reservation Rescheduling Conference ReservationsReservation Properties dialog box opens To delete a single recurring reservation Deleting Recurring Reservations Using the Reservations right-click menu Using the Recurrent Reservation right-click menuTo delete all recurring reservations To print details of a single conference Printing Conference Data MGC Manager User’s Guide VoicePlus Edition Operations Performed During On Going Conferences To print details of all On Going Conferences or Reservations Dtmf Guidelines Managing Conferences Using Dtmf Codes Secure conference New voting session Enable Roll Call Override Mute All But Me Service Dtmf Codes dialog box. The same Unmute and Return to Conference Modifying Conference and Chairperson Passwords Using Dtmf Codes in Cascading Conferences User Action IVR Message Dialing Out to Invite Participants Invite Session Request Dtmf Help MenuTo invite participants to join the conference Chairperson Initiated Blast Dial-out Roll Call Managing Secure Mode ConferencesRoll Call Guidelines Code Operation Default Description Operations Performed During On Going Conferences Meeting Rooms Meeting Rooms and Entry Queues Entry Queues MGC Manager User’s Guide VoicePlus Edition To define a new Meeting Room Defining a New Audio Only Meeting Room Click the Settings tab Click the Meet Me Per Conf tab Click the plus Plus To define Meet Me ISDN/T1-CAS Services Option Description Field/Option Parameter To assign the H.323 Service Prefix to the conference To view the Meeting Rooms list in the Browser pane Listing Meeting RoomsTo view the Meeting Rooms list in the Status pane Meeting Rooms and Entry Queues To define a new Audio Only Entry Queue Defining a New Audio Only Entry Queue Entry Queue Properties dialog box opens To automatically assign the Numeric ID Ad Hoc Conferencing and External Enabling Encryption for Entry Queues To manually assign Dial-in numbers to the Entry Queue Dialing in to an Entry Queue Listing Entry QueuesTo view the list of Entry Queues in the Browser pane To view the list of Entry Queues in the Status pane Participant MGC Manager User’s Guide VoicePlus Edition Meeting Rooms and Entry Queues IVR and Entry Queue Services Directly Conference Access IVR/Entry Queue Stages Operations Performed Using IVR Services Dtmf Enabled Action Permission Using Roll Call Conference On Hold Using SilenceITAdmittance during a Roll Call No Other Participants Indication Enabling SilenceIT Hardware IVR RequirementsAudio File Conversion Defining IVR Software Module Properties Expand the MCU Configuration treeTo define the IVR Properties To download Audio Message files Message Message Type Description Category Conference when performing various operations, such as Roll Call option is enabled for a conference Been detected as noisy and has MGC Manager User’s Guide VoicePlus Edition Defining a New IVR Message Service Setting IVR Message ServicesTo define a new IVR Message Service IVR Service Properties Global To determine if the system should request MGC Manager User’s Guide VoicePlus Edition IVR Service Properties Welcome Message Select the appropriate audio files and options Click Next Conference Password dialog box opens IVR Service Properties Conference Password Field/Option Description Message Type Message Description To end and cannot be extended Anytime Participant Menu IVR Service Properties Operator Assistance Click Next Roll Call dialog box opens Roll Call Description Message From the drop-down list, select the appropriate audio file Roll Call Description Message SilenceIT Description Message Noise detection level and return to the conference MGC Manager User’s Guide VoicePlus Edition To list the IVR Message Services Listing IVR Message Services To select the default IVR Service Setting an IVR Message Service as Default To modify the properties of an IVR Service Modifying IVR Message Service Properties To assign an IVR Service to an Audio Only conference Assigning IVR Services to Conferences To set the new Entry Queue Message Service Defining a New Entry Queue Message Service IVR Entry Queue Message Service dialog box opens Option Description 12 IVR Properties Welcome Message 13 Entry Queue Properties Conference ID ID or password 14 IVR Properties Operator Assistance Messages Assigning Entry Queue Services to an Entry Queue Connecting to a Conference from an Entry Queue To view the status of the audio messages Viewing the Audio Messages Status Messages Occupancy pane shows Printing IVR/DTMF Codes Expand the IVR Message Services treeTo print the list of Dtmf codes IVR and Entry Queue Services Message Type Message Text File Name Default IVR Prompts and Messages PINRQST.ACA NEWINVLD.ACA SELFMUTE.ACA LDRHP1A.ACA PRTCHP.ACA INVITHP.ACA NAMERCRD.ACA SLNRTMUT.ACA IVR and Entry Queue Services Attended Conferencing Attended Conferencing Entity Description Requirements for an Attended Conference Assistance Wait for operator To define an On Going Operator conference Defining an Operator Conference Conference Properties Settings dialog box opens Conference Properties Participants dialog box opens Attended Conferencing Setting the Entry Queue to Attended Mode Setting the Conference Connection to Attended Mode Participants Queue Management To display the Participants Queue window Listing Participants in the Participants Queue WindowColumn Description From the conference to the Participants Queue or Participant Queue Filter Toolbar Participants Queue ToolbarButton Function Description To define Participants Queue filters in the Database Using Participants Queue Filters Participants Queue Filter dialog box opens Click the Participants Queue Filter button Dial-In Numbers Participant Status in Participants Queue Field/Option Description Filter Name Field/Option Description ActionsPublic Filter Name To modify a filter To use filtersTo delete a filter To move a participant to the Operator conference Attended Participants Dialog Box Field/Option Description Attended Participant Field/Option Description Conferences Operator All Ongoing Meetings + 12h + MRs Ongoing meetings + 12h reservations Actions VIP + Requested Help + Time Participants Automatically moved to the Operator conference for To connect a participant to his/her destination conference Move To Home Conf To move a participant to the Home conference MGC Manager User’s Guide VoicePlus Edition To place a participant On Hold To end the Join state of the operator To join a conference as operator Browser, Status, and Monitor pane, On Going Conference list Selecting the Participants to Manage MGC Manager User’s Guide VoicePlus Edition Moving a Participant to the Operator Conference Performing Operations using the Right-Click Menu Moving a Participant to the Home Conference Using the To Home Conference option in the right-click menu Using the Move option in the right-click menu To place a participant on Hold in the Operator conference Placing a Participant On Hold MGC Manager User’s Guide VoicePlus Edition Button Operation Performing Operations Using the Participants Queue Toolbar Performing Operations Using Shortcut Keys Moving Multiple Participants to the Home Conference Moving a Participant InteractivelyTo drag and drop a participant to the Operator conference To drag and drop a participant to the Home conference Using the Participants Queue toolbar Attended Conferencing Recording System Setup Recording Recording System Setup Procedures Conferencing MCU Setup ReadiRecorder ReadiRecorder to Defining a Recording Link Setting up Recording for Conferences To define a new recording link Isdn URL ID Alias and Recording Service Name The H.323 To define recording functions for an IVR Service Defining Recording Functions in IVR Service Default service Enabling Recording for a Conference To enable recording for a conferenceConference Properties Recording dialog box opens Recording Recording with MCU Version To enable recordingConference Properties- Participants dialog box opens Recording From the Conferencing Service Recording and Playback Using Prairie SystemsFrom Prairie Systems To define a dial-out recording port Defining a Recording Port Participant MGC Manager User’s Guide VoicePlus Edition To record a conference Participant Properties Advanced dialog box opens To initiate a playback of a Prairie recording To stop recording Modifying System.cfg SysConfig system.cfg dialog box opensTo modify the ReadiRecorder system.cfg External DB Audio Plus Recording General Immediately, that is Conferencing MCU system.cfg flags Recording Abbreviation Explanation Term Appendix a Glossary BAS CAS Procedures and describes network maintenance functions LAN Pots WAN Appendix a Glossary

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