Polycom DOC2066F manual To determine if the system should request

Chapter 6 - IVR and Entry Queue Services

Table 6-3: IVR Service Properties - Global (Continued)

Field/Option	Description
External Server	You can configure the IVR Service to use an external
Authentication	database application such as WebOffice or
	WebCommander to verify participants’ permission to
	join the conference. Select one of the following options
	to determine if the system should request
	authentication of an external server:
	• Never – to disable this option. The participant’s
	right to join the conference will not be verified with
	the external database application.
	• Upon Request – to verify the chairperson
	password with an external database application
	only when the participant enters the chairperson
	identifier key (pound or star). All other participants
	are connected to the conference as standard,
	undefined participants.
	• Always – Any participant’s request to join the
	conference will be validated using the external
	database application.
Number of User	Enter the number of times the participant will be able to
Input Retries	respond to each menu prompt before being
	disconnected from the IVR system or being moved to
	queue for the operator’s assistance.
	The default value is 3. You can define up to 5 retries.
Timeout for User	Enter the time in seconds that the system waits for
Input	input from the participant. If that time elapses without
	participant input, the system registers an input error.
DTMF Delimiter	Enter the key that will be used to indicate a DTMF
	command sent by the participant or the conference
	chairperson. Possible keys are the pound key (#) or
	star (*).

6-18