Polycom DOC2066F manual IVR Service Properties Operator Assistance

MGC Manager User’s Guide - VoicePlus Edition

The Operator Assistance dialog box opens.

17.Select Enable Operator Assistance to allow the operator to assist participants waiting in the IVR queue, or during the On Going Conference when requesting help.

18.When this option is enabled, select various audio messages to be played when the participant fails to enter the correct conference password. .

Table 6-8: IVR Service Properties - Operator Assistance

Field/Option	Description
Operator	If the Operator Assistance option is enabled, select the
Assistance	appropriate audio file to be played to the participant in
Indication	the following instances:
Message	• The participant requested help
	• The participant failed to enter the correct conference
	entry password and the “Enable Operator
	assistance on Password Failure” option is selected
	in this dialog box
	• The “On Hold for Operator Assistance option is
	selected in the IVR - Welcome Message dialog box.
Disconnection	If the Operator Assistance option is disabled, select the
Message	appropriate audio file to be played when the participant
	fails to enter the correct conference password and is
	disconnected from the conference.

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