Polycom DOC2066F manual Assigning Entry Queue Services to an Entry Queue

MGC Manager User’s Guide - VoicePlus Edition

Assigning Entry Queue Services to an Entry Queue

To enable the system to route participants to their conferences according to the conference Numeric ID or password (depending on the MCU configuration), an Entry Queue Service must be assigned to the Entry Queue. Assigning is done during the definition of a new Entry Queue, in the Entry Queue Properties dialog box.

To assign the Entry Queue Service to an Audio only conference:

•In the Entry Queue Properties dialog box, in the Entry Queue Message Service list, select the required Entry Queue Service, or leave this box empty to use the default Entry Queue (if one is defined).

You can set either an IVR Service or an Entry Queue Service as the default IVR Message Service, but not both. If an IVR Service is selected as default, you must assign an Entry Queue Service here.

6-47