Polycom DOC2066F manual Attended Conferencing

Chapter 7 - Attended Conferencing

Attended - In the Attended stage, participants are moved to the Operator conference, where after a short conversation with the participant, the operator moves each participant to the appropriate conference (Home conference) or places them on hold. An Operator conference is a conference, that allows the operator and one participant to talk without disturbing the On Going Conference. For more details see “Managing Attended Participants from the Browser, Status and Monitor Panes” on page 7-34.

On Hold - In the On Hold stage, participants wait in the Participant’s Queue where they hear background music, view the same Welcome video slide, and wait for the operator’s assistance. Participants are also placed on hold and moved to the Participant’s Queue when they enter the wrong conference Numeric ID (while in the Entry Queue) or the wrong password. This option must be enabled in the Entry Queue or the IVR Service and an Operator conference must be running on the MCU.

Conferencing - In the Conferencing stage, the participant is already connected to the On Going Conference. During the conference, operator assistance can be requested via DTMF codes, but only if it is already configured in the IVR Service assigned to the conference. For information about configuring IVR Services, refer to see Chapter 6, “Setting IVR Message Services” on page 6-16.

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