Polycom DOC2066F manual Requirements for an Attended Conference, Entity Description

MGC Manager User’s Guide - VoicePlus Edition

Requirements for an Attended Conference

A conference can be defined set as attended or unattended by setting the IVR Service to attended mode.

In such a conference, the connection to the conference is managed by the operator, as well as the operations performed during the conference such as managing the Question and Answer session, voting, muting and unmuting participants, and more.

An Operator conference is required to manage the connection to attended conferences.

An Operator conference can have up to two participants only: the operator and a participant. The operator can move a participant from the Entry Queue, conference IVR Queue, Participants Queue, or On Going Conference to a private, one-on-one conversation in the Operator conference by selecting or clearing the “On-hold for Operator Assistance” option in the Entry Queues Service assigned to the entry queue. If the conference is accessed from the Entry Queue, the connection to the conference is set to attended mode.

To run attended conferences the following entries must be set:

Table 7-1: Attended Conference Entities

Entity	Description
An ongoing	An Operator conference is a side conference that enables
Operator	the operator to assist participants without disturbing the On
conference	Going Conferences and without being heard by other
	conference participants. It can have up to two participants
	only - the operator and the participant. It must be running
	before the attended conference is set up.
	The Operator Conference is required when:
	• The operator needs to talk to the participant to obtain
	the participant’s personal information, such as name,
	email address, etc.
	• To manage the participants waiting in the participants
	Queue.
	• When the participant has requested help and the
	operator wants to talk to him/her.

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