Polycom DOC2066F manual Using Roll Call

MGC Manager User’s Guide - VoicePlus Edition

Using Roll Call

The Roll Call feature is used in IVR Message Service to record the participants name and play it back when entering and leaving a conference. The purpose of Roll Call is to ensure that all required participants are present, and to identify the participants to one another.

Participants connecting to the conference are asked to record their names. The system records the names and plays the recorded names when the participants enter and leave the conference. During an IVR enabled conference, the chairperson can request the system to play the names of all connected participants at the beginning of the conference or at any time during the conference. The IVR system plays the recorded list of conference attendees, one after the other, in the order that they entered the conference. The recordings are played to all the conference participants.

The basic Roll Call contains the following stages:

1.Participants connect to the conference, and are requested to record their names.

2.Participants record their names. The recording is automatically terminated after two seconds.

3.The system plays the recorded name to each participant and asks the participant to press a pre-configured key for confirmation. The participant may alternatively record the name again.

Playing the Roll Call Confirm Record message to participants is optional. The Roll Call Confirmation message is not played to the participant when the flag ROLL_CALL_CONFIRMATION = YES (default), located in the Greet&Guide/IVR section of the “system.cfg” is set to NO.

4.Once the participants confirm the recording, the system connects them to the conference and announces their names to the connected participants.

5.During the conference, the chairperson can request a roll call using the appropriate DTMF code from the endpoint’s input device. When the system plays back the participant names, all conference participants get to hear it using the appropriate DTMF codes. The chairperson can end the Roll Call playback at any time.

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