Chapter 6 - IVR and Entry Queue Services

Table 6-10: IVR Service Properties - SilenceIT Messages (Continued)

SilenceIT

Description

Message

 

 

 

Adjust SilenceIT

Select this check box to enable the option to adjust

Sensitivity and

(reduce) the SilenceIT sensitivity and to return to the

Unmute

conference unmuted. The noise detection sensitivity

 

remains at the adjusted level until the end of the

 

conference. Then select the message that indicates

 

the DTMF code to use.

 

The default voice message is: “Press 3 to reduce the

 

noise detection level and return to the conference.”

 

 

Disable SilenceIT

Select this check box to enable the option to disable

and Unmute

the SilenceIT algorithm and return tot he conference

 

unmuted. Then select the message indicating the

 

DTMF code to use.

 

The default voice message is: “Press 4 to disable

 

noise detection and return to the conference.”

 

 

Participant’s Line

Select this check box to enable the system to inform

Detected as Noisy

all participants that the line of participant X has been

 

detected as noisy and has been muted, and then

 

select the appropriate message.

 

The default voice message is: "...(participant’s name)

 

has been automatically muted due to a noisy line.”

 

Note: This option is available only if the Roll Call

 

option on the Roll Call tab is enabled in the same IVR

 

Message Service.

 

 

If no file was downloaded for a Message Type, click Add Message File to download the appropriate audio file to the MGC unit’s memory, see “Defining IVR Software Module Properties” on page 6-9, steps 5-8.

26.Click Next.

The DTMF Codes dialog box opens. This dialog box lists the default DTMF codes for the various functions that can be performed during the audio conference by all participants or by the chairperson.

A combination of digits activates a function, for example, *70 activates the Lock Conference feature. For each function, you can modify the DTMF code and the permission.

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Polycom DOC2066F manual Noise detection level and return to the conference