MGC Manager User’s Guide - VoicePlus Edition

7.If the participant has been disconnected, click the Disconnection Cause tab to view the reasons for the participant’s inability to connect to the conference.

The H.323 Participant Properties - Disconnection Cause tab opens.

The following information is displayed for the disconnected participant:

Table 3-17: VoIP Participant Properties - Disconnection Cause

Field/Option

Description

 

 

Call Disconnection

Gatekeeper Failure and H323 Failure disconnection

Reason

cause categories are exclusive to H.323 participants.

 

All other statuses are identical to ISDN participants

 

and are described in Table 3-12, “ISDN Participant

 

Properties - Disconnection Cause,” on page 3-37.

 

Gatekeeper Failure - Participant’s failure to

 

connect to the conference is caused by the

 

gatekeeper.

 

H323 Failure - Participant’s failure to connect to

 

the conference is caused by the MCU H.323 card.

 

 

Cause

Describes the cause of disconnection according to the

 

category indicated in the Call Disconnection Reason.

 

 

3-45

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Polycom DOC2066F manual H.323 Participant Properties Disconnection Cause tab opens