Polycom DOC2066F manual Conference Types, Participants Queue

Chapter 2 - Defining Standard Audio Only Conferences and Reservations

Participants Queue, where they wait for the operator to connect them to the conference. Usually, the Attended mode is configured either at the Entry Queue level or the conference level but not for both

The On Going Conference can also be managed by the conference participants or the chairperson without the operator’s assistance. The operations that can be performed by the participants and chairperson are configured in the IVR Service assigned to the conference.

Participants Queue

In the Participants Queue, the system lists participants who require the operator’s assistance to connect to the conference, during the conference or were placed on hold - in any conference, regardless of the conference they belong to. The Participants Queue is intended for Attended conferences. Using special toolbars, command buttons and options provided in the Participants Queue window, the operator can easily connect participants to their destination (Home) conference.

Conference Types

There are three types of conferences:

•Standard - is a conference that is started once, and when the conference ends, it is deleted from the MCU. You can schedule a series of recurring reservations with the same parameters for each reservation in the series. Once defined, each of the reservations is treated as a single, unique reservation that can be modified (except for its name) or deleted from the MCU. For detailed description of Reservations and recurring Reservations, see “Scheduling a New Reservation” on page 2-41.

•Meeting Room - is a conference that has no allocated resources on the MCU or a starting date and time. It is defined once but can be activated many times. For more details, see see Chapter 5, “Meeting Rooms” on page 5-1.

•Operator - a private, one-on-one conference that enables the Operator to assist participants without disturbing the On Going Conferences, or without being heard by other conference participants. An Operator Conference can have up to two participants only: the operator and a participant. For more details, see Chapter 7, “Defining an Operator Conference” on page 7-5.

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