Polycom DOC2066F manual Anytime

MGC Manager User’s Guide - VoicePlus Edition

Table 6-7: IVR Service Properties - General Messages (Continued)

Message Type	Message Description
Chairperson	A help menu which is played on chairperson’s request.
Help Menu 1	Lists operations that can be performed by the
	chairperson (and their respective DTMF codes) to
	participants requesting it. The playback can be stopped
	anytime.
	The length of a voice message that can be recorded for
	a Help file is limited to 30 seconds. To overcome this
	limitation, two audio files can be played one after
	another as a single menu. Grouping of two audio files
	into one help menu can be done for the chairperson
	help menu as well as for the participant help menu.
	If you configure two help menu messages, they will be
	heard in sequence as one menu.
	Chairperson Help Menu 1 is the first file that will be
	played.
	The help menus are usually recorded by the
	conferencing service provider as voice massages and
	are configured as any other voice message in the
	system.
	Note: If you intend to modify the default DTMF codes,
	the default voice message files for the help menus that
	are shipped with the system will have to be replaced
	with new recordings that list the new DTMF codes.
Chairperson	The audio file containing additional DTMF codes that
Help Menu 2	can be used by the chairperson when two help menu
	messages are recorded for the chairperson operation.
	This file will be played after the file assigned to the
	Chairperson Help Menu 1.
Participant	The audio file listing DTMF codes that can be used by
Menu 1	the participant. The length of a voice message that can
	be recorded for a Help file is limited to 30 seconds. To
	overcome this limitation, two audio files can be played
	one after another as a single menu.
	Participant Menu 1 is the first file that will be played.

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