Polycom DOC2066F manual IVR and Entry Queue Services

MGC Manager User’s Guide - Volume I
Dialing in to an Entry Queue	5-19
IVR and Entry Queue Services	6-1
Conference Access	6-2
Directly	6-2
IVR Queue Access	6-2
Entry Queue Access	6-2
IVR/Entry Queue Stages	6-3
Operations Performed Using IVR Services	6-3
Using Roll Call	6-5
Using SilenceIT	6-6
IVR Requirements	6-8
Hardware	6-8
Audio File Conversion	6-8
Defining IVR Software Module Properties	6-9
Setting IVR Message Services	6-16
Defining a New IVR Message Service	6-16
Listing IVR Message Services	6-36
Setting an IVR Message Service as Default	6-37
Modifying IVR Message Service Properties	6-38
Assigning IVR Services to Conferences	6-39
Defining a New Entry Queue Message Service	6-40
Assigning Entry Queue Services to an Entry Queue	6-47
Connecting to a Conference from an Entry Queue	6-48
Viewing the Audio Messages Status	6-49
Printing IVR/DTMF Codes	6-51
Default IVR Prompts and Messages	6-53
Attended Conferencing	7-1
Requirements for an Attended Conference	7-3
Defining an Operator Conference	7-5
Setting the Participants Connection to the Conference to Attended
Mode	7-9
Setting the Entry Queue to Attended Mode	7-9
Setting the Conference Connection to Attended Mode	7-10

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