Polycom DOC2066F manual These statuses are primarily used in attended conferences

MGC Manager User’s Guide - VoicePlus Edition

Additional Participant Statuses

Table 3-3 lists additional participant icons that are displayed when the participant is connected to an IVR-enabled conference. If none of these statuses occur, the Status column in the Status pane remains empty.

These statuses are primarily used in attended conferences.

Table 3-3: Participant in IVR-enabled Conference Status Icons

Icon

Description

The participant is connected to the MCU and has entered the Entry Queue or the IVR queue.

The participant was moved to the Operator Conference and is being assisted by the operator.

The participant has requested the operator’s assistance.

The participant has requested the operator’s assistance for the conference. Usually this means that the operator is requested to join the conference.

The participant was placed on hold - is not currently taking part in any conference. While on hold, the participant hears background music.

3-15