Polycom DOC2066F manual IVR Service Properties Welcome Message

Chapter 6 - IVR and Entry Queue Services

If you have enabled the Welcome Message option, select the following options and files:

Table 6-4: IVR Service Properties - Welcome Message

Field/Option	Description
General Welcome	• None – to skip the General Welcome message
Message	(for example, if the participant already heard the
	message in the Entry Queue).
	• Select the Message – to be played when the
	participant first connects to the conferencing
	service and enters the conference IVR queue.
	The list includes all the audio files that were
	downloaded to the MGC unit’s memory for this
	Message type. The file can also be downloaded
	now.
Conference	Select this option to enable a conference-specific
Welcome Message	message. When cleared, no message is played when
	the participant enters the conference.
	If you have enabled the conference-specific
	message, select the message the participant will hear
	when connecting to the conference. The list includes
	all the audio files that were downloaded to the MGC
	unit’s memory for this Message type. The file can also
	be downloaded now.
On Hold for	Select this option, to automatically place participants
Operator	on hold when connecting to the conference, and wait
Assistance	for the operator to move them to the destination
	conference. While on hold, participants hear
	background music (if this feature is enabled).
	Selecting this option results in the Attended
	conferencing. For a detailed description, see
	Chapter 7, “Attended Conferencing”.

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