Polycom DOC2066F manual Conference Access, Directly

Chapter 6 - IVR and Entry Queue Services

Conference Access

Dial-in participants can access the conference by using the following connection methods:

•Directly

•By means of the IVR Service

•By means of the Entry Queue

Directly

No IVR Service is assigned to the conference. The participants dial the conference dial-in number or string and connect directly to the conference. In this case, the functionality provided by the IVR Service is unavailable.

IVR Queue Access

Participants dial the conference dial-in numbers and are connected to the conference IVR queue. Using the telephone or endpoint, keypad, participants input the required information to menu driven scripts and voice prompts that are part of the IVR Service. Once the correct information is entered, the callers are connected to the conference.

You can define a range of IVR Services, and customize the menu-driven scripts and voice prompts to meet different needs or languages. The IVR Services are assigned at the conference level, and different conferences may use different IVR Services, or the same IVR Service may be used for all conferences.

Entry Queue Access

Entry Queue is a call routing method in which all participants dial the same dial-in number. Participants are guided to the conference using menu-driven scripts that are part of the Entry Queue Service. Using the telephone or endpoint keypad, participants enter the required details of the target conference and are then connected to that conference.

IVR Services can also be assigned to the target conference that are accessed from the Entry Queue. In that case, the participants are moved from the Entry Queue to the conference IVR Queue.

For a detailed description and examples how to connect and join conferences using IVR and Entry Queue services, see Chapter 2, “Conference Access for Dial-in Participants” on page 2-8.

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