Polycom DOC2066F manual Using Participants Queue Filters

MGC Manager User’s Guide - VoicePlus Edition

Using Participants Queue Filters

You can determine the types of participants to be displayed in the Participants Queue window by creating filters that set criteria according to which participants appear in the list.

Use the Participants Queue window to view participants connecting to a specific Entry Queue according to the Entry Queue’s dial-in number, or according to a specific status.

Filters may be used in two modes: when you are connected to the database and locally without logging into the database.

When you are connected to the database, filters created and saved in the past may be used for the current session.

If you are not connected to the database, you can only create a filter to be used immediately and locally - without being able to save the filter for future use or add it to the list of filters.

Two types of filters may be defined: Personal Filters and Public Filters. Personal Filters are created by operators for their personal use.

Public Filters can only be defined by a database user with permission to create Public filters and who has logged into the database.

For more details about defining permissions to create public filters, see the MGC Manager User’s Guide, Vol. II, Chapter 6, “Defining Permissions”.

To define Participants Queue filters in the Database:

The default Filter is All - all participants waiting in the Participants Queue appear in the Participants Queue window. You can create a new filter and save it for future use.

1.If you are not already logged in, log into the database.

2.In the MGC Manager window, from the Filter toolbar, in the Filter list select New Filter.

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