Polycom DOC2066F manual IVR Service Properties Conference Password

MGC Manager User’s Guide - VoicePlus Edition

10.Select the Enable Password Message check box to request the conference password before moving the participant from the IVR queue to the conference.

You can configure the IVR system to behave differently when handling dial-in and dial-out participants.

Dial-in participants can be requested to enter the conference password as a security measure to ensure that only authorized participants connect to the conference.

When the system connects dial-out participants to the conference, in many cases there is no need for the password (dial-out participants are predefined in the system), but they may need to press a key to confirm presence, to be able to join the conference.

IVR Message Services may be configured for password request according to the required system behavior. There are three types of password options for dial-in and dial-out participants.

11.Select the required system behavior as follows:

—Request password - The system requests the participant to enter the conference password, and after the correct conference password is provided, moves the participant to the conference.

—Request digit /identifier - The system requests the participant to press a random key, and after any key is pressed, moves the participant to the conference. This option prevents an answering machine or voice mail from entering the conference.

—None - The participant is moved to the conference without being asked to enter a password or press a key.

12.If you have enabled the conference password request and you have defined the system behavior for dial-in and dial-out participants, select the various audio messages that will be played in each case.

The following audio file messages are available:

Table 6-6: IVR Service Properties - Conference Password

Field/Option	Description
Request	Select the message that prompts the participant for
Password	the conference password.

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