Polycom DOC2066F manual Setting the Entry Queue to Attended Mode

MGC Manager User’s Guide - VoicePlus Edition

Setting the Participants Connection to the Conference to Attended Mode

The participant connection to the conference is set to Attended Mode either at the Entry Queue level (if the conference is accessed from the Entry Queue) or at the conference level (if the conference is accessed directly via an IVR Queue).

If a conference is accessed via an Entry Queue and an IVR Service is also assigned to the conference, the attended mode is set only for the entry queue. The Attended Mode is set for a conference only when dial-in participants connect to it directly.

Setting the Entry Queue to Attended Mode

To set the Entry Queue to Attended Mode you define an Entry Queue Service in which the “On-hold for Operator Assistance” option is selected in the Welcome dialog box.

For a detailed description of the Entry Queue Service definition see Chapter 6, “Defining a New Entry Queue Message Service”.

This Entry Queue Service must be assigned to the Entry Queue which will be used for attended dial-in connections to conferences.

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