MGC Manager
 Catalog No. DOC2066F Version
Page
Page
 Table of Contents
 Monitoring On Going Conferences
 Operations Performed During On Going Conferences
 Meeting Rooms and Entry Queues
 IVR and Entry Queue Services
 Table of Contents
 VoicePlus Overview
 About the MGC Manager User’s Guide VoicePlus Edition
 VoicePlus Main Features
 Security features
 System Requirements
 VoicePlus Commands Shortcut Keys
Prerequisites
 Command Shortcut Key Function
Ctrl + N
Ctrl + O
Ctrl + C
 Ctrl + R
Ctrl + T
Ctrl + M
Ctrl + U
 User’s Guide Conventions
F10
F11
F12
 VoicePlus Overview
 Audio Look & Feel
To set the MGC Manager to Audio Look & Feel
 Default Reservation Templates
Audio Only Conferences
Reservation Templates
 Reservations in Database Window
 Display the Reservations Database window
 MGC Manager User’s Guide VoicePlus Edition
 Connecting to an On Going Conference
Undefined Dial-in Isdn Participants
 Undefined Dial-in H.323 Participants
 VoicePlus Overview
 About Conferences
Conference Scheduling Methods
 Attended and Unattended Conferences
On Going Conferences
Reservations
 Unattended Conference
 Conference Types
Participants Queue
 IVR and Entry Queue Services
 MCU Configuration and Audio Only Conferences
 Participant Roles
 Participant Connection to Conference
Dial-in Participant
Dial-out Participant
 Direct Dial-In Access
Network
 Entry Queue Access
 Dial-in connection via Entry Queue with Numeric ID
 IVR Access
 Conference Access for Dial-out Participants
Standard with IVR Service Meeting Room with IVR Service
 Defining New On Going Audio Conferences
To define an On Going Audio Only Conference
 MGC Manager User’s Guide VoicePlus Edition
 General Properties
Field/Option Description
 MCU
 Entry Queue
 Number, or any other required information
 Properties and is also saved to the CDR file as part
 Settings Parameters
 General Settings Basic
Encryption
 Undefined dial-in participants can connect only if
 General Settings Advanced
Between the VTX 1000 and the conference is
 Through the WebCommander
 Media Settings Basic
 Unit
 Participants
 To add participants to a conference
 Conference Properties Participants
 Click the Add Participant button
Click the Delete Participant button
 Defined as well as undefined participants
 To list participants from the database
 To add participants from the User Template file
 To enable recording for an On Going Conference
Recording
 Completing the Conference Definition
 Resolving Scheduling Conflicts
Connection Type Conflict Criteria
 Participants Scheduling Conflicts Table
 To resolve the scheduling conflicts for participants
Participants Scheduling Conflicts table, select an action
 Listing On Going Conferences
To view the On Going Conferences
 Scheduling a New Reservation
To schedule a new Reservation
 Define the following parameters
 Conference Properties Settings dialog box appears
Conference Properties Meet Me Per Conf dialog box appears
 Defining Recurrent Reservations
To define the recurrence parameters for the reservation
 Reservation Recurrence Settings
 End After number of Occurrences Specify
 Listing Reservations
To view the Reservations list in the Browser pane
Displaying the List of Reservations in the Status Pane
 End of Conference Reminder
To define the End of Conference Reminder
Conference End Time Alert dialog box opens
 Defining Participant Properties
To define a new participant
 Participant Properties Identification dialog box opens
 ISDN/PSTN/T1-CAS Participant Definition
 10 ISDN/PSTN/T1-CAS Properties and Identification Dialog Box
 9SalesExtp345p222p
 Audio at connection time is set to 5. One movement
 VIP
 Optional Click the Advanced tab
 Abbreviated Taken from Service. These options
International Network Specific Subscriber
 AGC
 IP H.323 and SIP Participant Definition
 SIP Only
 Only
 Defaults and loaded to the MGC Manager
 VIP, to distinguish participants who require special
 IP Participant Properties Advanced dialog box opens
 Auto Gain Control AGC mechanism regulates
 Participant for a Reservation template in the User
 Simple Dial-in Using the IP Card Address
Dialing-in from an H.323 Endpoint
 Advanced Dial-in
 H.323 Participant Advanced Dial-in
 Listing Participants
 Monitoring On Going Conferences
 General Monitoring
 Listing On Going Conferences in the Status Pane
To view On Going Conferences in the Status pane
Click the On Going Conferences icon
 Column Name Description
Operator Conference the name
 General Conference and Participant Monitoring
 Monitoring On Going Conferences
 Conference Indicators
Column Icon Indication Description Name
 Participant Indicators
 Participant or a chairperson
 Also displayed in the Status pane. The possible statuses
 Resources currently installed
 ISDN/T1
 Audio Indicates whether the participants audio is connected
 Information is cleared when the participant begins to speak
 These statuses are primarily used in attended conferences
 Participant’s Audio Status
 Monitor Filter
Expand the On Going Conferences list
Participant Monitoring Filter dialog box opens
 5Monitored Participant Statuses
Filtering Option Description
 Secure Conference Mode
Automatic Monitoring of Conferences
To toggle between automatic and manual monitoring
 Icon Indication Description
 Audio Tones
 Noisy Line Detection Mechanism and Automatic Muting
 Participants Queue
Conference Level Monitoring
To view the parameters of an On Going Conference
Conference Properties General dialog box opens
 Conference Properties Scheduler dialog box opens
 Conference Properties Ongoing State dialog box opens
You can view the following parameters
 Field/Option Description
 Participant Level Monitoring
 Monitoring ISDN/Telephone Participants
Participants Properties Identification dialog box opens
 Isdn Participant Properties Identification
 Participant Properties Connection Info1 dialog box opens
 Isdn Network Service configuration
 Participant Properties Connection Info2 dialog box opens
 Attending
 Participant Properties Resource Details dialog box opens
Resource Details
 Net Resources
 Participant Properties Disconnection Cause dialog box opens
 Participant Hang Up The participant
 Checking the Status of VoIP Participants
To monitor the status of VoIP participant
Participant’s Properties Identification dialog box appears
 Click the Connection Info1 tab
Name Indicates the participant’s name User Defined
 14 VoIP Participant Properties Connection Info1
 Click the Connection Info2 tab
 15 VoIP Participant Properties Connection Info2
 Participant Properties H245 tab opens
 16 VoIP Participant Properties H245
 H.323 Participant Properties Disconnection Cause tab opens
 Video
 Operations Performed During On Going Conferences
 Management Functions Overview
Attended Conferences
Unattended Conferences
 Participant and Conference Level Operations
Participant Level Operations
Conference Level Operations
 Operations Performed During On Going Conferences
 Participant Level Operations
Making Dial-Out Connections
To establish a dial-out connection
 Changing Participant Connection Types Dial-In/Dial-Out
To toggle between Connection Types
 Disconnecting Participants from Conferences
To disconnect a participant
 Naming Undefined Dial-in Participants
To delete a participant
To name a Meet Me dial-in participant
 Right-click the participant icon, and then click Properties
 Changing the Disconnected Participant’s Properties
 To move participants using the right-click menu
Moving a Participant from one Conference to Another
 Designating an Exclusive Speaker
 Changing Participant’s Status to Conference Chairperson
To change a participant’s status to conference chairperson
 To revert the chairperson’s status to regular participant
 Designating a VIP Participant
To designate a participant as a VIP
 Adjusting Participant’s Broadcasting and Listening Volume
To revert the VIP status to regular participant
 Muting and Unmuting Participant’s Audio
 Using the participant right-click menu
To mute/un-mute participant’s audio
 From the Participant Properties dialog box
Participants Properties Connection Info2 dialog box opens
 Enabling/Disabling Auto Gain Control AGC
 Modifying the Participant’s User Defined Properties
 Conference Level Operations
Adding New Participants to a Conference
 Using the Conference right-click menu
Participant Properties dialog box opens
From the Conference toolbar
From the Conference Properties dialog box
 Conference Properties Participants dialog box opens
 MGC Manager User’s Guide VoicePlus Edition
 Operations Performed During On Going Conferences
 MGC Manager User’s Guide VoicePlus Edition
 To activate the Mute Meet Me Parties feature
Muting Dial-In Participants Upon Connection
 To cancel the Mute Meet Me Parties feature
 Click Update Remark
Adding Remarks During an On Going Conference
To enter and save a remark during an On Going Conference
 Locking and Unlocking a Conference
 Using the Conference toolbar
To lock and unlock an On Going Conference
 From the Conference Properties dialog box
 Operations Performed During On Going Conferences
 Managing Question-and-Answer Sessions
Controlling Q&A Queues with the Toolbar
 Q&A toolbar contains the following buttons
Function Button Description
 MGC Manager User’s Guide VoicePlus Edition
 Operations Performed During On Going Conferences
 Changing Participant’s Position in Q&A Queue
To change the participant’s position in the Q&A queue
 Ending Participant Questions
 Removing Participants from the Q&A Queue
To remove a participant from the Q&A queue
 Managing Voting Sessions
To end the Q&A session and clear the queue
 Conducting a Voting Session
To manage a voting session conference
 Command buttons let you select optional operations
 Click Start Voting
Choices
 Voting Results Parameters
 Viewing and Saving Voting Results
To view voting results
 To save the voting results file
 Placing a Conference On Hold
To view the voting results file
 To place an On Going Conference On Hold
 MGC Manager User’s Guide VoicePlus Edition
 Modifying Conference General Parameters
To modify the conference general parameters
 Changing the Conference Duration
To manually extend an On Going Conference
Open the Conference Properties dialog box
 Ending a Conference before its Scheduled Termination Time
To manually terminate a conference manually
 Rescheduling Conference Reservations
To reschedule a conference reservation
Reservation Properties dialog box opens
 Deleting Recurring Reservations
To delete a single recurring reservation
 Using the Recurrent Reservation right-click menu
Using the Reservations right-click menu
To delete all recurring reservations
 Printing Conference Data
To print details of a single conference
 MGC Manager User’s Guide VoicePlus Edition
 Operations Performed During On Going Conferences
 To print details of all On Going Conferences or Reservations
 Managing Conferences Using Dtmf Codes
Dtmf Guidelines
 Secure conference
 New voting session
 Enable Roll Call
 Service Dtmf Codes dialog box. The same
Override Mute All But Me
 Unmute and Return to Conference
 Using Dtmf Codes in Cascading Conferences
Modifying Conference and Chairperson Passwords
 User Action IVR Message
 Request Dtmf Help Menu
Dialing Out to Invite Participants Invite Session
To invite participants to join the conference
 Chairperson Initiated Blast Dial-out
 Managing Secure Mode Conferences
Roll Call
Roll Call Guidelines
 Operation Default Description
Code
 Operations Performed During On Going Conferences
 Meeting Rooms and Entry Queues
Meeting Rooms
 Entry Queues
 MGC Manager User’s Guide VoicePlus Edition
 Defining a New Audio Only Meeting Room
To define a new Meeting Room
 Click the Settings tab
 Click the Meet Me Per Conf tab
 Plus
Click the plus
 To define Meet Me ISDN/T1-CAS Services
 Option Description
 To assign the H.323 Service Prefix to the conference
Field/Option Parameter
 Listing Meeting Rooms
To view the Meeting Rooms list in the Browser pane
To view the Meeting Rooms list in the Status pane
 Meeting Rooms and Entry Queues
 Defining a New Audio Only Entry Queue
To define a new Audio Only Entry Queue
 Entry Queue Properties dialog box opens
 To automatically assign the Numeric ID
 Ad Hoc Conferencing and External
 Enabling Encryption for Entry Queues
 To manually assign Dial-in numbers to the Entry Queue
 Listing Entry Queues
Dialing in to an Entry Queue
To view the list of Entry Queues in the Browser pane
To view the list of Entry Queues in the Status pane
 Participant
 MGC Manager User’s Guide VoicePlus Edition
 Meeting Rooms and Entry Queues
 IVR and Entry Queue Services
 Conference Access
Directly
 Operations Performed Using IVR Services
IVR/Entry Queue Stages
 Dtmf Enabled Action Permission
 Using Roll Call
 Using SilenceIT
Conference On Hold
Admittance during a Roll Call
No Other Participants Indication
 Enabling SilenceIT
 IVR Requirements
Hardware
Audio File Conversion
 Expand the MCU Configuration tree
Defining IVR Software Module Properties
To define the IVR Properties
 To download Audio Message files
 Message Message Type Description Category
 Conference when performing various operations, such as
 Roll Call option is enabled for a conference
 Been detected as noisy and has
 MGC Manager User’s Guide VoicePlus Edition
 Setting IVR Message Services
Defining a New IVR Message Service
To define a new IVR Message Service
 IVR Service Properties Global
 To determine if the system should request
 MGC Manager User’s Guide VoicePlus Edition
 IVR Service Properties Welcome Message
 Select the appropriate audio files and options
 Click Next Conference Password dialog box opens
 IVR Service Properties Conference Password
 Field/Option Description
 Message Type Message Description
 To end and cannot be extended
 Anytime
 Participant Menu
 IVR Service Properties Operator Assistance
 Click Next Roll Call dialog box opens
 From the drop-down list, select the appropriate audio file
Roll Call Description Message
 Roll Call Description Message
 SilenceIT Description Message
 Noise detection level and return to the conference
 MGC Manager User’s Guide VoicePlus Edition
 Listing IVR Message Services
To list the IVR Message Services
 Setting an IVR Message Service as Default
To select the default IVR Service
 Modifying IVR Message Service Properties
To modify the properties of an IVR Service
 Assigning IVR Services to Conferences
To assign an IVR Service to an Audio Only conference
 Defining a New Entry Queue Message Service
To set the new Entry Queue Message Service
 Entry Queue Message Service dialog box opens
IVR
 Option Description
 12 IVR Properties Welcome Message
 13 Entry Queue Properties Conference ID
 ID or password
 14 IVR Properties Operator Assistance Messages
 Assigning Entry Queue Services to an Entry Queue
 Connecting to a Conference from an Entry Queue
 Viewing the Audio Messages Status
To view the status of the audio messages
 Messages Occupancy pane shows
 Expand the IVR Message Services tree
Printing IVR/DTMF Codes
To print the list of Dtmf codes
 IVR and Entry Queue Services
 Default IVR Prompts and Messages
Message Type Message Text File Name
 PINRQST.ACA
 NEWINVLD.ACA
 SELFMUTE.ACA
 LDRHP1A.ACA
 PRTCHP.ACA
 INVITHP.ACA
 NAMERCRD.ACA
 SLNRTMUT.ACA
 IVR and Entry Queue Services
 Attended Conferencing
 Attended Conferencing
 Requirements for an Attended Conference
Entity Description
 Wait for operator
Assistance
 Defining an Operator Conference
To define an On Going Operator conference
 Conference Properties Settings dialog box opens
 Conference Properties Participants dialog box opens
 Attended Conferencing
 Setting the Entry Queue to Attended Mode
 Setting the Conference Connection to Attended Mode
 Participants Queue Management
 Listing Participants in the Participants Queue Window
To display the Participants Queue window
Column Description
 From the conference to the Participants Queue or
 Participants Queue Toolbar
Participant Queue Filter Toolbar
Button Function Description
 Using Participants Queue Filters
To define Participants Queue filters in the Database
 Click the Participants Queue Filter button
Participants Queue Filter dialog box opens
 Participant Status in Participants Queue
Dial-In Numbers
 Field/Option Description
 Field/Option Description Actions
Filter Name
Public Filter Name
 To use filters
To modify a filter
To delete a filter
 Attended Participants Dialog Box
To move a participant to the Operator conference
 Field/Option Description Attended Participant
 Field/Option Description
 Operator
Conferences
 Ongoing meetings + 12h reservations
All Ongoing Meetings + 12h + MRs
 Actions
 VIP + Requested Help + Time Participants
 Automatically moved to the Operator conference for
 Move To Home Conf
To connect a participant to his/her destination conference
 To move a participant to the Home conference
 MGC Manager User’s Guide VoicePlus Edition
 To place a participant On Hold
 To join a conference as operator
To end the Join state of the operator
 Selecting the Participants to Manage
Browser, Status, and Monitor pane, On Going Conference list
 MGC Manager User’s Guide VoicePlus Edition
 Performing Operations using the Right-Click Menu
Moving a Participant to the Operator Conference
 Moving a Participant to the Home Conference
 Using the To Home Conference option in the right-click menu
 Using the Move option in the right-click menu
 Placing a Participant On Hold
To place a participant on Hold in the Operator conference
 MGC Manager User’s Guide VoicePlus Edition
 Performing Operations Using the Participants Queue Toolbar
Button Operation
 Performing Operations Using Shortcut Keys
 Moving a Participant Interactively
Moving Multiple Participants to the Home Conference
To drag and drop a participant to the Operator conference
To drag and drop a participant to the Home conference
 Using the Participants Queue toolbar
 Attended Conferencing
 Recording
 System Setup
 Recording
 Recording System Setup Procedures
 Conferencing MCU Setup
 ReadiRecorder to
ReadiRecorder
 Setting up Recording for Conferences
Defining a Recording Link
 To define a new recording link
 Isdn
 Alias and Recording Service Name The H.323
URL ID
 Defining Recording Functions in IVR Service
To define recording functions for an IVR Service
 Default service
 To enable recording for a conference
Enabling Recording for a Conference
Conference Properties Recording dialog box opens
 Recording
 To enable recording
Recording with MCU Version
Conference Properties- Participants dialog box opens
 Recording
 Recording and Playback Using Prairie Systems
From the Conferencing Service
From Prairie Systems
 Defining a Recording Port Participant
To define a dial-out recording port
 MGC Manager User’s Guide VoicePlus Edition
 Participant Properties Advanced dialog box opens
To record a conference
 To stop recording
To initiate a playback of a Prairie recording
 SysConfig system.cfg dialog box opens
Modifying System.cfg
To modify the ReadiRecorder system.cfg
 Audio Plus
External DB
 General
Recording
 Conferencing MCU system.cfg flags
Immediately, that is
 Recording
 Appendix a Glossary
Abbreviation Explanation Term
 BAS
 CAS
 Procedures and describes network maintenance functions
 LAN
 Pots
 WAN
 Appendix a Glossary