MGC Manager User’s Guide - VoicePlus Edition

The Add Message File dialog box opens.

The audio files are downloaded to the MGC unit one at a time, according to the selected category and type. The following steps describe selecting a single Message Type (in one of the Message Categories) for which the audio file will be downloaded.

You can download several audio files for each Message Type. Each file must be downloaded separately, when the appropriate message Language, Category and Type are selected.

6.In the Message Language - Install to list, select the language for which the audio file will be downloaded to the MCU. The languages list includes the languages that were defined in the IVR Properties.

7.In the Message Category list, select the category for which the audio file will be downloaded and then select the message type to be played.

Table 6-2 lists the available Message Categories and Message Types for each category:

Table 6-2: IVR Properties - Message Types by Message Category

Message

Message Type

Description

Category

 

 

 

 

 

Welcome

General Welcome

The first message played when

Message

Message

the participant connects to the

 

 

Entry Queue or conference.

 

 

 

 

Conference Welcome

Played when the participant

 

Message

enters the conference.

 

 

 

6-11

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Polycom DOC2066F manual Message Message Type Description Category