Polycom DOC2066F manual Defining IVR Software Module Properties, To define the IVR Properties

MGC Manager User’s Guide - VoicePlus Edition

Defining IVR Software Module Properties

The audio messages and prompts played to participants can be recorded in different languages. You can create IVR Message Services and Entry Queue Services for different languages and assign them to different conferences, allowing participants who connect to a conference to hear the messages in the preferred language. Language settings are defined per service and therefore are the same for a given conference; that is, all the participants in the same conference or in the same Entry Queue will hear audio messages and prompts in the selected language.

The IVR Properties enable you to define the languages that will be used in any of the IVR Message Services or Entry Queue Services. Several IVR Messages can use the same language, but only one language may be selected for an IVR Message Service or an Entry Queue Service.

The IVR Properties function also enables you to select the audio file to be used for each message type in each language, and to download the messages to the MCU memory.

The IVR Properties are defined for both IVR Services and Entry Queue Services.

To define the IVR Properties:

1.Expand the MCU Configuration tree.

2.Right-click the IVR Msg Services icon and the click Properties.

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