Polycom DOC2066F manual Connecting to a Conference from an Entry Queue

Chapter 6 - IVR and Entry Queue Services

Connecting to a Conference from an Entry Queue

When a conference is accessed through an Entry Queue and an IVR Service is assigned to the conference, the connection to the conference is made in two stages. In the first stage, the participants connect to the Entry Queue where they are routed to their destination conference according to the conference Numeric ID or password, depending on the MCU configuration. In the second stage, the participant is prompted for the conference password and the chairperson password. The participant can also be prompted for additional information.

To minimize the number of voice prompts to which the caller has to respond before connecting to the conference, it is recommended to exclude from the IVR Service prompts that are part of the Entry Queue Service, such as the general Welcome message.

To enable the touch-tone commands from the participant’s telephone during an On Going Conference, an IVR Service must be assigned to the conference.

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