528APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCT

Troubleshoot

You will find support tools posted on the 3Com web site at

Online

http://www.3com.com/

 

3Com Knowledgebase helps you troubleshoot 3Com products. This

 

query-based interactive tool is located at

 

http://knowledgebase.3com.com and contains thousands of technical

 

solutions written by 3Com support engineers.

 

 

Access Software

Software Updates are the bug fix / maintenance releases for the version

Downloads

of software initially purchased with the product. In order to access these

 

Software Updates you must first register your product on the 3Com web

 

site at http://eSupport.3com.com/

 

First time users will need to apply for a user name and password. A link to

 

software downloads can be found at http://eSupport.3com.com/, or

 

under the Product Support heading at http://www.3com.com/

 

Software Upgrades are the software releases that follow the software

 

version included with your original product. In order to access upgrades

 

and related documentation you must first purchase a service contract

 

from 3Com or your reseller.

 

 

Telephone

To enable telephone support and other service benefits, you must first

Technical Support

register your product at http://eSupport.3com.com/

and Repair

Warranty and other service benefits start from the date of purchase, so it

 

 

is important to register your product quickly to ensure you get full use of

 

the warranty and other service benefits available to you.

 

When you contact 3Com for assistance, please have the following

 

information ready:

 

„ Product model name, part number, and serial number

 

„ Proof of purchase, if you have not pre-registered your product

 

„ A list of system hardware and software, including revision level

 

„ Diagnostic error messages

 

„ Details about recent configuration changes, if applicable

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3Com 3CRWX440095A, 3CRWX120695A Troubleshoot, Online, Access Software, Downloads, Telephone, Technical Support, Repair