Troubleshooting/Service
Customer support
If you cannot solve the problem using the troubleshooting procedures listed in this section, you can get technical assistance by dialing
An engineer will discuss your problem with you. Please have your complete model number, serial number, and Software version available. The model and serial numbers can be found on the chassis nameplate. The software version can be viewed under Setup Group “Status.” See Table
If it is determined that a hardware problem exists, a replacement controller or part will be shipped with instructions for returning the defective unit.
Do not return your controller without authorization from Honeywell’s Technical Assistance Center or until the replacement has been received.
Check out Honeywell’s web site at http://www.honeywell.com/ps.
Determining the software version
Table
Table 7-1 Procedure for Identifying the Software Version
Step | Operation | Press | Result |
|
|
|
|
1 | Select |
|
| Upper Display = READ | |
Setup |
| ||||
| STATUS |
| Lower Display = STATUS | ||
|
|
| |||
| Set Up Group |
|
|
| |
|
|
|
| ||
2 | Read the software |
|
|
| You will see: |
| Function |
| |||
| version |
|
| Upper Display = Software version number | |
|
|
|
|
| |
|
|
|
|
| 32xx |
Lower Display = VERSION
Please give this number to the Customer Support person. It will indicate which version of UDC2500 you have and help them determine a solution to your problem.
160 | UDC2500 Universal Digital Controller Product Manual | 4/07 |
