Agilent Technologies E1401-90493 Read the Warranty , Service Options , How to Call Agilent Technologies

638 Chapter 4
If You Have a Problem
Before You Call Agilent Technologies
chapter.
❏If the equipment to perform the performance verification tests is not
available, you may still be able to perform the functional checks in
the Agilent ESA Series Spectrum Analyzers User’s Guide.
Read the Warranty
The warranty for your analyzer is at the front of this manual. Please
read it and become familiar with its terms.
If your analyzer is covered by a separate maintenance agreement,
please be familiar with its terms.
Service Options
Agilent Technologies offers several optional maintenance plans to
service your analyzer after the warranty has expired. Call your
Agilent Technologies sales and service office for full details.
If you want to service the analyzer yourself after the warranty expires,
you can purchase the service documentation that provides all of the
necessary test and maintenance information.
You can order the service documentation, Option 0BV (component level
information including parts lists, component location diagrams and
schematic diagrams) and Option 0BW (assembly level troubleshooting
and adjustment procedures), through your Agilent Technologies sales
and service office. Service documentation is described under
“Component Level Service Documentation (Option 0BV)” and “Service
Documentation and Adjustment Software (Option 0BW)” in Chapter 6
of the user’s guide.
How to Call Agilent Technologies
Agilent Technologies has sales and service offices around the world to
provide you with complete support for your analyzer. To obtain
servicing information or to order replacement parts, contact the nearest
Agilent Technologies sales and service office listed in Table 4-1. In any
correspondence or telephone conversations, refer to your analyzer by its
product number, full serial number, and firmware revision. (Press
System, More 1 of 3, Show System, and the product number, serial
number, and firmware revision information will be displayed on your
analyzer screen.) A serial number label is also attached to the rear
panel of the analyzer.