642 Chapter 4
If You Have a Problem
How to Return Your Analyzer for Service
Other Packaging
CAUTION Analyzer damage can result from using packaging materials other than
those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the equipment or prevent it
from shifting in the carton. They cause equipment damage by
generating static electricity and by lodging in the analyzer louvers,
blocking airflow.
You can repackage the instrument with commercially available
materials, as follows:
1. Attach a completed service tag to the instrument.
2. Install the transportation disk or a blank floppy disk into the disk
drive.
3. If you have a front-panel cover, install it on the instrument. If you do
not have a front panel cover, make sure the instrument handle is in
the forward-facing position to protect the control panel.
4. Wrap the instrument in antistatic plastic to reduce the possibility of
damage caused by electrostatic discharge.
5. Use a strong shipping container. A double-walled, corrugated
cardboard carton with 159 kg (350 lb) bursting strength is adequate.
The carton must be both large enough and strong enough to
accommodate the analyzer. Allow at least 3 to 4 inches on all sides of
the analyzer for packing material.
6. Surround the equipment with three to four inches of packing
material and prevent the equipment from moving in the carton. If
packing foam is not available, the best alternative is S.D.-240 Air
Cap™ from Sealed Air Corporation (Hayward, California, 94545).
Air Cap looks like a plastic sheet filled with 1-1/4 inch air bubbles.
Use the pink-colored Air Cap to reduce static electricity. Wrapping
the equipment several times in this material should both protect the
equipment and prevent it from moving in the carton.
7. Seal the shipping container securely with strong nylon adhesive
tape.
8. Mark the shipping container “FRAGILE, HANDLE WITH CARE” to
assure careful handling.
9. Retain copies of all shipping papers.