Agilent Technologies E1401-90493 How to Return Your Analyzer for Service

640 Chapter 4

If You Have a Problem

How to Return Your Analyzer for Service

If you are returning your analyzer to Agilent Technologies for servicing,

fill in and attach a blue service tag. Several service tags are supplied at

the rear of this chapter. Please be as specific as possible about the

nature of the problem. If you have recorded any error messages that

appeared on the display, or have completed a Performance Test Record,

or have any other specific data on the performance of your analyzer,

please send a copy of this information with your return.

Before shipping, pack the unit in the original factory packaging

materials if they are available. If the original materials were not

retained, see “Other Packaging”.

NOTE Ensure that the instrument handle is in the rear-facing position in

order to reduce the possibility of damage during shipping. Refer to

Figure 4-1.

NOTE Install the transportation disk into the floppy drive to reduce the

possibility of damage during shipping. If the original transportation

disk is not available, a blank floppy may be substituted.