Lucent Technologies R8r B

Troubleshooting an Upgrade

B-1

B

DEFINITY Enterprise Communications Server Release 8.2

Upgrades and Additions for R8r

555-233-115 Issue 1

April 2000

B

Troubleshooting an Upgrade

This appendix provid es information to correct some p roblems when upgrad ing a

system. The information in this append ix is a compilation of the most c ommonly

reported troubles rec eived by Tier 4 Support at Luc ent Technologies. For general

information on troubleshooting assoc iated with maintenance p rocedures, see

one of the following references:

■Chapter 5, Alarms, Errors and Troubleshooting, of the Release 8.2,

Maintenance for R8r manual

This appendix may be up dated with new information at eac h product/d ocument

release. If you have troubleshooting or error recov ery information that you think

would be valuable to other tec hnicians, please FAX your comments to us at

1-303-538-1741 (United States).

This appendix is organiz ed into three main sections, as des cribed belo w:

■New for Release 8 – provides information on introduc tions for Release 8

that might result in upgrade problems

■Troubleshooting Guidelines – provides general procedures to try befo re

escalating a prob lem

■Troubleshooting Release 8 Upgrades – provides spe cific troubleshooting

procedures for common upgrade prob lems

Contents

Main Page Contents 1 2 3 4 5 6 A B C GL IN Page Whats New in Release 8.2r DEFINITY ECS Release 8 Whats New in Release 8 Features DEFINITY Enterprise Communications Server Release 8, Issue 1.0 Change Description. Page Hardware Minimum required hardware R8.2r hardware Additional hardware available Discontinued hardware Tool s Commands, screens, and fields Procedures Page Upgrade tips Cautions and warnings All calls are dropp edthis is a service interrup tion Allow 10 minutes after unlocking to make sure the stand by SPE has fu lly ret urned to ser vice . Product names About This Book Offer Categories Security Issues Access Security Gateway Feature Antistatic Protection Remove/Install Circuit Packs Upgrade Paths DEFINITY Communications System Generic 3r Upgrades and Additions DEFINITY E nterprise Communications Server Release 8 Upgrades and A dditions for R8si Conventions Used in This Book minimum acceptable system vintage Technical Monthly: Reference Guide for Circuit-Pack Vintages and Change Notices Related Books How to Order Books How to Comment on This Book DEFINITY Enterprise Communication Server Release 8 Upgrades and Additions for R8r Where to Call for Technical Support Trademarks Standards Compliance LASER Product Electromagnetic Compatibility Standards European Union Standards Federal Communications Commission Statement Part 68: Statement Means of Connection Upgrading G3rV2, V3, V4 to R8r and Adding Memory DEFINITY Enterprise Communications Server Release 8 Administrators DEFINITY Enterprise Communications Server Release 8 Maintenanc e for R8r Software Compatibility and Translation Errors DEFINITY Enterprise Communications Server Release 8 Administrator s Page Page Upgrade the software and hardware Check SPE cabinet carrier slot Disable Scheduled Maintenance and Alarm Origination to INADS Reconfigure the Tape (G3rV2, V3 R31.0 and Earlier) If you do not disable the TTI, the translations c an be corrupted. Check Disk Drive not Install Disk Drive (if not TN1657 V4 or earlier) Check TTI Status Busyout MMI Circuit Packs (H/C only) Lock the active SPE (H/C only) Check the active tone-clock (H/C only) DEFINITY E nterprise Communications Power Down the Processor Carrier Do not power down the whole c abinet; it is not necessary. left side Page Page Power Up the Processor Carrier left side Unlock the Active SPE (H/C only) Allow 10 minutes after unlocking to make sure the standby SPE has fully returned to service. Verify Interchange (H/C only) Upgrade other carrier (H/C only) Affix position label(s) Verify software version Upgrade Software All calls are droppedthis is a service interruption. Do not continue with the upgrad e until the translations errors are corrected. Reset SPE status (H/C only) List Configuration Control Page Page Set Core Dump Vector Release MMI (H/C only) DEFINITY Enterprise Communications Enable Customer Options and Alarm Origination Check SPE status (H/C only) Page Page Upgrading R5r/R6r/R7r to R8r without Adding Memory Software Compatibility and Translation Errors Antistatic Protection Page Page Page Upgrade the software and hardware Check SPE cabinet carrier slot Disable Scheduled Maintenance and Alarm Origination to INADS , Check TTI Status Busyout MMI Circuit Packs (H/C only) Lock the active SPE (H/C only) Check the Active Tone-Clock (H/C only) Power Down the Processor Carrier Remove the Circuit Packs Page Power Up the Processor Carrier left side Unlock the Active SPE (H/C only) Allow 10 minutes after unlocking to make sure the standby SPE has fully returned to service. Verify Interchange (H/C only) Upgrade Other Carrier (H/C only) Affix position label(s) Verify software version Restore Disk Upgrade Software All calls are droppedthis is a service interruption. Do not continue with the upgrad e until the translations errors are corrected. Reset SPE status (H/C only) Page Page Set Core Dump Vector Release MMI (H/C only) DEFINITY Enterprise Communications Enable Customer Options and Alarm Origination Check SPE status (H/C only) Page Page Upgrading R5si/R6si to R8r EPN and Adding Memory DEFINITY Enterprise Communications Server Release 8 Installation and Test for Multicarrier Cabinets DEFINITY Enterprise Communications Server Release 8 Administrators Guide Page Relocation of Port Circuit Packs does Site Inspections Power and Ground DC Isolator Emergency Transfer Stations Converting the Translations Software Upgrades DEFINITY Enterprise Communications Server Release 8 Administrator s Guide ISDN Gateway Single-Mode Fiber Attenuators DEFINITY Enterprise Communications Server Release 8 Installation and Test for Multicarrier Page Page Preliminary Procedures Make Spare Translation Card and Mail to STS for Upgrade Check Software Release Letter Busyout Multimedia Interface Circuit Packs Save Translations and Announcements Release 5/6si to Release 8r 3-11Release 5/6si to Release 8r 3 The equipment in Table 3-2 must be on-site before the upgrade begins. Table 3-2. Required Hardware DEFINITY Enterprise Communications Server Release 8 Maintenance for R8r Power Down Existing System Disconnect Power and Ground Install Emergency Transfer Ground Wire Disconnect Equipment and Cables Remove Circuit Packs Disconnect TDM/LAN Cables and ICC Cables Remove the Existing Control Cabinet A port cabinet may weigh as much as 125 poun ds. Use lifting precautions. Unpack and Install Expansion Control Cabinet Install Port Cabinets Change Cabinet Address Plugs Page Install TDM/LAN Bus Terminators Page Connect TDM/LAN Cables and ICC Cables Upgrades and Additions for R8r 3-21Release 5/6si to Release 8r Upgrading R5si/R6si to R8r EPN and Adding Memory 3 Figure 3-4. ICC Pinfield Blocks on J58890N Expansion Control Cabinet Figure 3-5. ICC Pinfield Blocks on J58890H Port Cabinet CURL Pinfield Interconnect Port Networks with Fiber Optic Cabling Standard Reliability Release 8r Fiber Remoted Port Networks Page Page For 1 or 2 Fiber-Remoted Expansion Port Networks Page Interconnect Port Networks with Fiber Optic Cabling High Reliability Release 8r Page For 2 Collocated Expansion Port Networks Page For 1 or 2 Fiber-Remoted Expansion Port Networks Page Interconnect Port Networks with Fiber Cabling Critical Reliability Release 8r Page Page Page Page Switch-Connected Port Networks Page Page Page Page Page Page DS1 CONV-Remoted Cabinets Connect Power and Ground Reference Guide for Circuit Pack Vintages and Change Notic es Install System Access Ports outgoing Remove Emergency Transfer Ground Wire Reboot the System DEFINITY Communications System Generic 3 Manag ement Applications Label Main Distribution Frame Reconnect Cables Power Up the EPN Cabinet Install Rear Ground Plates (Systems with Install Front Ground Plates (Systems with stacked Install Cabinet Clips (Systems without Install Cable Clamps Re-record Announcements (TN750/B Only) Administer Fiber Links Page Page Page G3vs with Intel 386 or Risc Processor to R8r Page Page Page Page Preliminary Procedures Remove the Present System Save Translations and Announcements Disable Alarm Origination to INADS Power Down Present System Install Emergency Transfer Ground Wire Disconnect Power and Ground Remove the Present System Install the Release 8r Cabinets Unpack and Install the Release 8r Cabinet DEFINITY Enterprise Communications Server Release 8 Installation and Test for Multicarrier Do not power up the Release 8r system. Remove Emergency Transfer Ground Wire Restore Disk Full Page Page Re-Record Announcements (TN750/B) DEFINITY Enterprise Communications Server Release 8 Copy Announcements (TN750/B) Upgrade Completion Install Remaining Hardware and Admin ister the System DEFINITY Enterprise Page Page Page Page Multicarrier G2 Universal Module to R8r EPN Single-Mode Fiber Attenuators Page Relocation of Port Circuit Packs does not Technical Monthly Site Inspections cannot Power and Ground DEFINITY Enterprise Communications Server Release 8 System Description Pocket Reference DC Isolator Power-Failure Stations Software DEFINITY Enterprise Communications Server Release 8 Adm inistrators Alarm Connection 5-7Read This First Table 5-1. Pinouts for D6 Connector on G2 System 5-8Read This First Table 5-2. Pinouts for Auxiliary Connector on Release 8 Systems Make Source Tape for TRACS Report System Upgrades Page Page Page Page Page Standard Reliability DEFINITY Enterprise Communications Server Release 8 DEFINITY Enterprise Page Remove Circuit Packs from Module Control Carrier A Remove Module Control Carrier A Disconnect TDM/LAN Cables Page Remove Carrier Ground Straps Page Unpack and Inspect Expansion Control Carrier Install New Expansion Control Carrier A Page Page Page Page Page For Two Collocated Expansion Port Networks Page Page For Either One or Two Fiber-Remoted Expansion Port Networks For Two Fiber-Remoted Expansion Port Networks Page Reference Guide for Circuit Pack Vintages and Change Notices Remove Power-Failure Ground Wire DEFINITY Communications System Generic 3 Management Applic ations Operations Page Page Page DEFINITY E nterprise Communications Server Release 8 Administrators Guide Reconnect Cables to Upgraded EPN Cabinet DEFINITY Enterprise Communications Server Release 8 Maintenance for R8r Translation corruption detected; c all Lucent Technologies distrib utor Page High Reliability DEFINITY Enterprise Communications Server Release 8 DEFINITY E nterprise Communications Page Remove Circuit Packs from Module Control Carrier A Remove Module Control Carrier A Page Page Page Unpack and Inspect Expansion Control Carrier Install New Expansion Control Carrier A Page Page Page Interconnect Port Networks High Reliability Page Page For Two Collocated Expansion Port Networks Page Page For Either One or Two Fiber-Remoted Expansion Port Networks For 2 Fiber-Remoted Expansion Port Networks Page Page Page Remove Power-Failure Ground Wire DEFINITY Communications System Generic 3 Management Applications Operations Page Page Page DEFINITY Enterprise Communications Server Release 8 Administrators Guide Reconnect Cables Page DEFINITY Enterprise Communications Server Release 8 Maintenance for R8si Page 5-75Critical Reliability Critical Reliability Upgrade Cabinets must The equipment in Table 5-14 An existing universal module c abinet is always upgrad ed to an EPN. Page Page Carriers A and B Remove Module Control Carriers A and B Page Page Page Prepare the New A and B Position Carriers Install the New A and B Position Carrier s and Page Page Page Page Test the CURL Interconnect Port Networks Critical Reliability Page For 2 Collocated Expansion Port Networks Page Page Page Page Page For Either 1 or 2 Fiber-Remoted Expansion Port Networks For Two Fiber-Remoted Expansion Port Networks Page Upgrades and Additions for R8r 5-102Critical Reliability B Multicarrier G2 Universal Module to R8r EPN Figure 5-32. Critical Reliability Release 8 with 2 or 3 Port Networks Page Page Page Remove Power-Failure Ground Strap DEFINITY Communications System Generic 3 Management Applications Operations Page Page Page DEFINITY Enterprise Communications Server Release 8 Administrators Gui de Close Upgraded EPN Cabinet and Reconnect Cables Page Page Page Page Adding or Removing Cabinet Hardware Single-Mode Fiber Attenuators Add Circuit Packs Suppress Alarm Origination DEFINITY Enterprise Communications Server Release 8 Administrator s Guide List of Circuit Packs Page Page Page Page Add the Fiber Optic Cable Unpack and Inspect LASER Product Cabinet Preparation Page Page 6-13Add the Fiber Optic Cable BOOT/ AUDIXAUDIX lcda3fopEWS 110398 Figure 6-4. Remove the Fan Cover SHUTDOWN BOOT/ SHUTDOWN Install the Pass-thru Kit Page Page Page Page 6-19Add the Fiber Optic Cable BOOT/ AUDIX lcda5fopEWS 110398 SHUTDOWN BOOT/ Page Test the Installation Installation and Test for Adjuncts and Peripherals Install a New EPN Cabinet in an Existing System Connect Power and Ground DEFINITY Enterprise Communications Server Release 8 Installation and Test for Multicarrier Cabinets Interconnect Cabling Release 8r DEFINITY Enterprise Communications Server Release 8 Installation and Test for Multicarrier Direct-Connect New EPN to Existing PPN (Standard Reliability) Direct-Connect New EPN to Existing PPN (High or Critical Reliability) Direct-Connect New EPN to Existing PPN and EPN (Standard Reliability) Direct-Connect New EPN to Existing PPN and EPN (High or Critical Reliability) Interconnect Cabling Release 8r DEFINITY Enterprise Communications Server Release 8 Installation and Test for Multicarrier Cabinets EPN (Standard Reliability) EPN (High Reliability) Page Page EPN (Critical Reliability) Page Page Remove an EPN Cabinet from an Existing System All Systems all DEFINITY Enterprise Communications Server Release 8 Administrators Guid e Unadminister Fiber Links (Simplex Systems) Page Removing the Hardware series parallel Unadminister Fiber Links (Duplex Systems) Page Removing the Hardware series parallel Troubleshooting Message Waiting Lamps On Add External Modem to EPN U.S. Robotics Model USR 33.6 EXT External Modem Add DCS Interface AT&T System 75/85 Network and Data Services Reference Manual System 75 Application Notes Network Servic es DEFINITY ECS Release 8 Administration for Network Connectivity Add Circuit Packs Install Cables Enter Added Translations DEFINITY Communications System Administration for Network Connectivity Add IP Interface Assembly DEFINITY Enterprise Communications Server Release 8 Overview Installing in Media Processor Mode DEFINITY Enterprise Communications Server Administration for Network Connec tivity. Prepare for Installation Check your Shipment do not open it Page Connect the Cables Connect the Modem Connect the Ethernet Page Page Administer the TN799B C-LAN DEFINITY Enterprise Communications Server Administrati on for Network Connectivity Administer the IP Interface Administration Steps DEFINITY E nterprise Communications Server Administration for Network Connectivity for Release 8 Page Test the External Connection to the LAN Installing in IP Trunk Mode Prepare for Installation Check your Shipment do not open it Connect the Cables Connect the Modem Connect the Monitor, Keyboard, and Mouse Connect the Ethernet Install the Circuit Pack Page Test the Modem Administer the IP Interface Administration Steps Log onto the TN802B Interface Server A-Law versus Mu-Law Assign Server and Domain Names Assign an IP Address Page Page Page Page Check Network Services Test the External Connection to the LAN nnn.nnn.nnn.nnn Test the IP Interface Onboard LAN Connections 192.11.13.9 192.11.13.8 Upgrading a TN802 V3 (or later) to a TN802B (MedPro mode) Connect the Monitor, Keyboard, and Mouse Upgrading IP trunks (R7) to H.323 trunks Page Upgrade to TN802B (R8) Page Circuit Pack Verification DEFINITY ECS Release 8 Network Connectivity Add TTC Japanese 2Mbit Trunks Installation DEFINITY E nterprise Add a Control Carrier (Add Duplication) Page Shutd own Reset Sys tem Neglecting to shut d own an AUDIX assembly before powering d own Power Down Port Networks Remove Doors and Panels and Disconnect Cables Remove Circuit Packs from Port Carrier B Remove Port Carrier B 6-84Add a Control Carrier (Add Duplication) E D 10. Remove the carrier by sliding it out the front of the cabinet. Figure 6-28. TDM/LAN Connections for Standard-Reliability PPN B A C Page Prepare New Control Carrier B Install New Control Carrier B Page Page 6-89Add a Control Carrier (Add Duplication) B E D A Page 6-91Add a Control Carrier (Add Duplication) Relocate Port Carrier B Connect Management Terminal or PC Enable SPE Duplication Enable PNC Duplication Add a Switch Node Carrier (Standard Reliability) Page Neglecting to shut d own an AUDIX assembly before powering down Power Down Cabinet Remove Doors Disconnect Ground Cables Remove Circuit Packs from Port Carrier D Remove Port Carrier D Page 6-99Add a Switch Node Carrier (Standard Reliabi lity) Prepare New Switch Node Carrier D Figure 6-34. ICC Connections for Switch Node Carrier Install New Switch Node Carrier Page Page Page Page 6-105Add a Switch Node Carrier (Standard Reliabi lity) Figure 6-37. Critical-Reliability Fiber-Optic Connections through Center Stage Switch EXPANSION CONTROL CARRIER - J58890AF REAR VIEWREAR VIEW CABINET 1 PPN W/ONE DUPLEX SWITCH NODE CABINET 2 THRU 16 EPN Page Page Add a Switch Node Carrier (High or Critical Reliability) Page Neglecting to shut d own an AUDIX assembly before powering down Power Down System Remove Doors and Panels and Disconnect Cables Remove Circuit Packs from Port Carrier D Remove Port Carrier D Page 6-113Add a Switch Node Carrier (High or Critical Reliability) Prepare New Switch Node Carrier D Figure 6-39. ICC Connections for Switch Node Carrier Install New Switch Node Carrier D Page 6-116Add a Switch Node Carrier (High or Critical Reliability) Figure 6-41. TDM/LAN Connections for Critical Reliability R8r EPN 6-117Add a Switch Node Carrier (High or Critical Reliability) Figure 6-42. TDM/LAN Connections for Critical Reliability R8r PPN Page Page 6-120Add a Switch Node Carrier (High or Critical Reliability) Figure 6-43. Critical-Reliability Fiber-Optic Connections through Center Stage Switch EXPANSION CONTROL CARRIER - J58890AF REAR VIEWREAR VIEW CABINET 1 PPN W/ONE DUPLEX SWITCH NODE CABINET 2 THRU 16 EPN Page Enable PNC Duplication DEFINITY Enterprise Add Center Stage Switch Page Fiber Engineering for 2 SNs Page Fiber Engineering for 3 SNs Add MCC Port Carriers Page Neglecting to shut d own an AUDIX assembly before powering d own Power Down MCC Port Network Install Port Carrier Page Power Up MCC Port Network Enter Added Translations Page Update Port-Assignment Records 6-135Add MCC Port Carriers Figure 6-51. Locations of Grounding Jumpers Page Page 6-138Add MCC Port Carriers Figure 6-54. TDM/LAN Bus Connections for Standard- or High-Reliability EPN B E D A Figure 6-55. TDM/LAN Bus Connections for Critical-Reliability EPN B E C D Page Page Installing an Integrated Channel Service Unit (ICSU) Module Checking for required components Installing the 120A CSU Page Integrated CSU Module Installation and Operation Page Installing a 3150/3170 Channel Service Unit Page Page A Fiber Link Administration Administer Fiber Links Circuit Pack Form before DEFINITY Enterprise DEFINITY Communications System Generic 3 Planning and Configuration Administer Fiber Links on Simplex Systems Page Administer Fiber Links on Duplex Systems Page Page Fiber Link Administration Form Administration commands Simplex PNC Administration of PNC Duplication Form instructions Page 1 of the form Page Page Page Page Page Page Page Page Page Page B Troubleshooting an Upgrade New for Release 8 ATM PNC Duplication (ATM PNC-DUP) DEFINITY ECS Release 8 Maintenance for Release R8r ATM Expansion Interface (ATM-EI) if they are administered to serve the ATM Port Network Connectivity (ATM-PNC) for DEFINITY Mass Storage System Page Page Control LAN (C-LAN) System Links (SYS-LINK) Troubleshooting Guidelines from must to Removable Media Troubleshooting Guidelines Avoid saving translations or announc ements Troubleshooting Release 8 Upgrades No Translations After Upgrade One Side Upgrades, the Other Side Does Not (No Shadowing); Active Side Has Correct R8 Load only Restore Disk Install or Restore Dis k Full Fails Message Waiting Lamps On (After Removing an EPN) Tone Clock Does Not Function in New EPN Translation Corruption Detected Unsuccessful Translation Read on System Restart (If Upgrading From Pre-R7.1) Software Incompatibility Re-install the ISDN-PRI Links (Only for Failed Upgrades) C Access Security Gateway Using the ASG Mobile GL-1 GL Glossary and Abbreviations Numerics A GL-2 See Third Party Take Co ntrol Third Party Take Control, GL-3 GL-4 (DAC) GL-5 GL-6 GL-7 B GL-8 bits per second ( bps) baud and bit rate. GL-9 C GL-10 Third Party Selective Hold, Third Party Reconnect, Third Party Merge GL-11 event report Call Control International Telecommunications Union GL-12 Preferr ed GL-13 (COS) Restriction (COR) switc h-p roces sing eleme nt (SPE) GL-14 duplicated common control, and duplication. GL-15 D GL-16 return error GL-17 analog-to-digital c onverter (ADC) GL-18 Third Party Domain Control Request Third Party Domain Control GL-19 Third_Party_Domain_Control GL-20 E GL-21 GL-22 F GL-23 GL-24 G H GL-25 critical-reliability sys tem I GL-26 not GL-27 Network (ISDN) andIntegrated Services Digital Network Ba sic Rate Interface (ISDN-BRI). GL-28 GL-29 K L GL-30 M GL-31 See GL-32 GL-33 proces sor dat a modul e (PD M) GL-34 GL-35 N GL-36 O GL-37 not P bus and packet switching. GL-38 GL-39 GL-40 GL-41 Q R GL-42 GL-43 S GL-44 GL-45 GL-46 GL-47 T GL-48 Third Party Call Control event reports GL-49 U GL-50 V W GL-51 Z Page IN Index Numerics A B E F G H I J L M N O T U V Wed like your opinion.