DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115 Issue 1
April 2000
Glossary and Abbreviations
GL-3
adjunct-controlled split
An ACD split that is administered to be under adjunct control. Agents logg ed into such splits must
do all telephony work, ACD login/ logout, and changes of work mode through the adjunct (excep t
for auto-available adjunct-controlled splits, whose agents may not log in/out or change work
mode).
adjunct-monitored call
An adjunct-controlled call, active-notification call, or call that p rovides event reporting over a
domain-control association.
Adjunct-Switch Application Interface (ASAI)
A recommendation for interfacing adjuncts and communications systems, based on the CCITT
Q.932 specificati o n for layer 3.
ADM
Asynchronous data module
administer
To access and change parameters associated with the services or features of a system.
Administered Connection (AC)
A feature that allows the switch to automatically establish and maintain end-to-end connections
between access endpoints (trunks) and/or data endp oints (data modules).
administration group
See capability group.
administration terminal
A terminal that is used to administer and maintain a system. See also terminal.
Administration Without Hardware (AWOH)
A feature that allows administration of ports without associated terminals or other hardware.
ADU
See asynchronous d ata unit (ADU).
AE See access endpoint.
after-call work (ACW) mode
A mode in which agents are unavailable to receive ACD calls. Agents enter the ACW mode to
perform ACD-related activities such as filling out a form after an ACD call.
AGASAI Gateway
agent
A person who receives calls directed to a split. A member of an ACD hunt group or ACD split. Also
called an ACD age nt.
agent report
A report that provides historical traffic information for internally measured agents.
AIM
Asynchronous interface module
AIOD
Automatic Identification of Outward Dialing