DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115 Issue 1
April 2000
Troubleshooting an Upgrade
B-8Troubleshooting Guidelines
B
Removable Media Troubleshooting Guidelines
Use the following guide lines when troubleshooting and resolving removable
media (R-MEDIA) problems.
1.

Avoid saving translations or announc ements

on the backup removab le
drive until all other removable med ia and Host Adapter p roblems have
been resolved.
If there is something wrong with the Mass Storage System, an attemp t to
save translations or announcements c ould destroy a g ood copy of the file s
on the removable media.
2. In a system configured with d uplicated SPEs, the tests run on the standby
removable media circui t pack are identic al to those run on the active
removable media circui t pack. Communications b etween the active and
standby SPEs is provided by the DUPINT circu it pack for both the c ontrol
channel and memory shad owing. Therefore, problems with the DUPINT
circuit pack may affect maintenance tests of the standb y removable media
circuit pack.
3. Check the error log for power related problems and refer to the
maintenance documentatio n on power.
4. The data on the removable media will likely be destroyed if:
■The optical disk is removed when the amber LED on the removable
media circuit p ack is on.
■The removable media circuit pa ck is removed while the amber LED
on the removable media circ uit pack is on.
■Power is removed from the removable media while the amb er LED
on the removable media circ uit pack is on.