Lucent Technologies R8r Message Waiting Lamps On (After Removing an EPN), Tone Clock Does Not Function in New EPN, Translation Corruption Detected, Unsuccessful Translation Read on System Restart (If Upgrading From Pre-R7.1)

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115 Issue 1 April 2000
Troubleshooting an Upgrade
B-11Troubleshooting Release 8 Upgrades
B
Message Waiting Lamps On (After Removing an
EPN)
All affected port-related translations were not unadministered b efore removing an
EPN cab inet.
1. Type cle ar amw all <extension> and press Ente r. This clears the message
waiting lamp for the spec ified extension.
2. Repeat the command for eac h extension with a lit message waiting lam p.
Tone Clock Does Not Function in New EPN
1. If the existing system is pre-G3V4 and c ontains TN768 Tone-Clock circuit
packs, remove the NETCON, PI, and tone translations before starting the
upgrade. The active ton e clock in 0x1c canno t be properly inserted while
PI translations exist from the old carrier.
2. Add the translations ag ain after the upgrade.
Translation Corruption Detected
This usually means that the translations were not successfully b acked up to the
translation card or that the cur rent software version may not be compatib le with
the new software version.
NOTE:
The Terminal Translation Initialization (TTI) should be disabled before you
save translations prior to an upg rade.
1. Repeat the upgrade wi th the TTI disabled.
Unsuccessful Translation Read on System Restart
(If Upgrading From Pre-R7.1)
1. Set the PPN circuit breaker to OFF.
2. Install all old circuit p acks: TN790, TN777B, TN765(s), and TN778.
3. Insert the original translation c ard (or backup translation card) into the
TN777B.
4. Set the PPN circuit breaker to ON. This should correc t the translation
corruption prob lem.
5. Contect your Lucent Technologies representative for help in repeating the
upgrade.