DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115 Issue 1
April 2000
Troubleshooting an Upgrade
B-10Troubleshooting Release 8 Upgrades
B
One Side Upgrades, the Other Side Does Not (No Shadowing); Active Side Has Correct R8 Load
This problem indicates that t he software version on the standby sid e is incorrect.
1. Perform a “hot-swap” of the d isk drives (move the standb y disk to the
active side and vice versa).
2. Insert the Release 8 software removable media into the active optic al disk
drive.
3. Type list configure software and press Enter to verify the removabl e
media contains the required Release 8 software.
4. If the software version on the removable media is inc orrect, type restore
disk full active and press Ent er. This copies the e ntire backup removable
media to disk and takes ab out 30 minutes. Do not use the “restore d isk
install” command.
5. Perform a “hot-swap” of the d isk drives (move the standb y disk to the
active side and vice versa).
6. Perform a power-down reset on the standby side

only

. Disconnect the
power cords (first from the left sid e and then the right side) from the power
supp lies on bo th si des o f the s tand by SPE.
Restore Disk Install or Restore Dis k Full Fails
This problem assumes that an MSS error was encountered, a restore d isk full
failed, or a restore disk install failed .
1. This usually indicates that a bad removable media was used. To verify:
a. Insert the suspect removable m edia into the removable media
drive.
b. Type test tape
UUCSS
long and press Enter.
NOTE:
Do not run the “test tape short” command. The short test
cannot find all of the bad sectors that may be p resent on the
removable media.
c. If the removable media has errors, rep lace it.
2. Insert a good Release 8 software removable media into the removable
media drive.
3. Test the removable media before starting the upg rade. Type test
removable-media
UUCSS
long and press Ente r, if you are using R8
software. If you are using R7 or earlier software, type test tape
UUCSS
long and press Enter .
NOTE:
Do not run the test removable-media short command, or the test
tape short command. The short test cannot find all of the bad
sectors that may be present o n the tape (removable media).