DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r
555-233-115 Issue 1
April 2000
Troubleshooting an Upgrade
B-9Troubleshooting Release 8 Upgrades
B
Troubleshooting Release 8 Upgrades
The subsections to follow present sp ecific proce dures for common upg rade
problems, listed below:
■No Translations After Upgrade
■One Side Upgrades, the Other Side Does Not (No Shadowing); Active Side
Has Correct R8 Load
■Restore Disk Install or Restore Disk Full Fails
■Message Waiting Lamps On (After Removing an EPN)
■Tone Clock Does Not Function in New EPN
■Translation Corruption Detected
■Unsuccessful Translation Read on System Restart (If Upgrading
From Pre-R7.1)
■Software Incompatibility
■Re-install the ISDN-PRI Links (Only for Failed Upgrades)

No Translations After Upgrade

This problem usually means that the save translation command, performed
during the upg rade, was not successful. To recover:
1. Install the backup tap e (removable media) into the tap e (removable
media) drive. This tape (removab le media) must contain the orig inal
translations before the upgrad e started.
2. Verify that the software is Release 8 and that shadowing is up.
3. Copy the translations from the backu p tape (removable media) to the disk.
Typ e copy translation disk both and p ress Enter. This c opies the
translations from tape (removable med ia) to disk and takes about 30
minutes.
4. Type reset system 3 and press Enter.
5. When the reboot is finished, the system should c ontain all of the
translations from the backup tap e (removable media).