NETGEAR STM150EW-100NAS, UTM5EW-100NAS manual Troubleshoot and Use Online Support

ProSecure Unified Threat Management (UTM) Appliance

View the Active PPTP and L2TP Users . . . . . . . . . . . . . . . . . . . . . . . . 501 View the Port Triggering Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502 View the WAN, xDSL, or USB Port Status . . . . . . . . . . . . . . . . . . . . . . 504 View Attached Devices and the DHCP Leases . . . . . . . . . . . . . . . . . . 505 Query and Manage the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507 Overview of the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508 Query and Download Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509 Example: Use the Logs to Identify Infected Clients . . . . . . . . . . . . . . . 513 Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514 Query and Manage the Quarantine Logs . . . . . . . . . . . . . . . . . . . . . . . . . 514 Query the Quarantined Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515 View and Manage the Quarantined Spam Table . . . . . . . . . . . . . . . . . 517 View and Manage the Quarantined Infected Files Table . . . . . . . . . . . 518 Spam Reports for End Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519 View, Schedule, and Generate Reports . . . . . . . . . . . . . . . . . . . . . . . . . . 520 Enable Application Session Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 521 Report Filtering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522 Use Report Templates and View Reports Onscreen . . . . . . . . . . . . . . 524 Schedule, Email, and Manage Reports . . . . . . . . . . . . . . . . . . . . . . . . 529 Use Diagnostics Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531 Use the Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532 Use the Real-Time Traffic Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . 533

Gather Important Log Information and Generate a

Network Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534 Perform Maintenance on the USB Device, Reboot the UTM,

or Shut Down the UTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

Chapter 12 Troubleshoot and Use Online Support

Basic Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539 Verify the Correct Sequence of Events at Startup . . . . . . . . . . . . . . . . 539 Power LED Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539 Test LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539 LAN or WAN Port LEDs Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . . 540 When You Enter a URL or IP Address, a Time-Out Error Occurs . . . . . . 541 Troubleshoot the ISP Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541 Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . . 543 Test the LAN Path to Your UTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543 Test the Path from Your Computer to a Remote Device . . . . . . . . . . . 544 Restore the Default Configuration and Password . . . . . . . . . . . . . . . . . . 545 Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546 Use Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546 Enable Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546 Send Suspicious Files to NETGEAR for Analysis . . . . . . . . . . . . . . . . 547 Access the Knowledge Base and Documentation . . . . . . . . . . . . . . . . 548

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