NETGEAR UTM5EW-100NAS Troubleshoot the Web Management Interface, LAN or WAN Port LEDs Not On, 540

ProSecure Unified Threat Management (UTM) Appliance

If all LEDs are still on more than several minutes minute after power-up, do the following:

•Turn off the power, and then turn it on again to see if the UTM recovers.

•Reset the UTM’s configuration to factory default settings. Doing so sets the UTM’s IP address to 192.168.1.1. This procedure is explained in Restore the Default Configuration and Password on page 545.

If the error persists, you might have a hardware problem and should contact NETGEAR technical support.

LAN or WAN Port LEDs Not On

If either the LAN LEDs or WAN LEDs do not turn on when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the UTM and at the hub, router, or workstation.

•Make sure that power is turned on to the connected hub, router, or workstation.

•Be sure that you are using the correct cables:

When connecting the UTM’s WAN ports to one or two devices that provide the Internet connections, use the cables that are supplied with the devices. These cables could be standard straight-through Ethernet cables or Ethernet crossover cables.

Troubleshoot the Web Management Interface

If you cannot access the UTM’s web management interface from a computer on your local network, check the following:

•Check the Ethernet connection between the computer and the UTM as described in the previous section (LAN or WAN Port LEDs Not On).

•If your UTM’s IP address has been changed and you do not know the current IP address, reset the UTM’s configuration to factory default settings. This sets the UTM’s IP address to 192.168.1.1. This procedure is explained in Restore the Default Configuration and Password on page 545.

Tip: If you do not want to revert to the factory default settings and lose your configuration settings, you can reboot the UTM and use a sniffer to capture packets sent during the reboot. Look at the ARP packets to locate the UTM’s LAN interface address.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

Troubleshoot and Use Online Support

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